Reviews

This profile includes reviews for The Beltmann Relocation Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Beltmann Relocation Group

  201 S Gary Ave Ste. C Roselle, IL 60172-1664

  
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  The Beltmann Relocation Group

  2250 W Pinehurst Blvd Addison, IL 60101-6100

  

Review Details

• Review fromGaurang B

  Date: 12/19/2023

  1 star

  Gaurang B

  Date: 12/19/2023

  So mine was a corporate move from ** to RI and one would think these moves are given more attention and care. Wrong. A few boxes went missing and were never found. Upon filing the claim for lost / damaged goods, they denied it for having no picture evidence. Do you understand meaning of the word 'lost'? Furthermore, my bicycle arrived with its front wheel attached backwards. My previous corporate moves have been seamless- Beltmann changed that so I'll unfortunately have to echo the other 1-star reviews. I hope future corporate / personal customers refrain from using Beltmann. Moving is stressful as is and they make sure to add more to it.

  The Beltmann Relocation Group

  Date: 12/28/2023

  Hello **************,I apologize that the services you received were not up to our standards. I have forwarded your comments to the appropriate team in our national account ********************. They will review and respond direct to you next week.Kind regards,********************* General Manager

• Review fromGary W

  Date: 06/15/2023

  1 star

  Gary W

  Date: 06/15/2023

  If anyone reading these reviews thinks they are unfairly harsh, let me assure you, they are NOT.I recently had exactly the same experience as described by others (unexplained delays sitting in warehouses, denial of any responsibility on their part, refusal to do ANYTHING meaningful to assist). A contract signed and PAID FOR IN FULL on May 23 to be shipped 900 miles STILL had not been delivered by June 14. But along with all that, I can ***** any of the previous accounts of outrageous behavior on the part of Beltmann's representatives:After getting tired of the never-ending stall tactics on Beltmann's part and having promised delivery of this shipment to my customer in a timely manner, I exercised my rightful option to Dispute the pre-paid charge on my AMEX card due to the agreed upon services not having been rendered in a timely manner. When AMEX notified Beltmann of the Dispute, instead of correcting the issue (which would have immediately cleared the funds for the charge) they decided instead to: - Falsely accuse me of being a deadbeat and attempting to avoid paying for their "Services" (WHAT services?) by "Reversing" the charges (FALSE - they were never "Reversed"). - Refused to accept the already processed AMEX payment and insisting I now go out of my way to REPAY the charge again through a Wire Transfer. - Contacted my Customer and falsely implied the delay in delivery was because of my "refusal to pay".Throughout the entire ordeal, they never ONCE offered any actual proactive assistance, just spent all their time deflecting blame to everyone else including myself and others. They chose to be unreasonably hard-lined about their "terms" which they never came close to fulfilling on their side in a timely or reasonable manner. They obviously determined I was a one-time customer and they could abuse me at will.If you think any of this is made-up or exaggerated, I would be happy to post quotes from the actual email threads.USE AT YOUR OWN RISK.

  The Beltmann Relocation Group

  Date: 06/16/2023

  Hello ****************,We sincerely apologize for the negative experience you had with our company. We understand your frustration and disappointment, and we regret any inconvenience caused.We take customer feedback seriously and are actively investigating the situation you described. We are committed to addressing the issues raised and improving our services to ensure this does not happen again in the future.Please be assured that we do not take accusations lightly, and we will thoroughly review the communication and actions taken by our representatives in this matter. Our goal is to provide exceptional service to all our customers, and we deeply regret if we fell short of your expectations.I cannot find your information in our system under your last name. You posted to the ******* office BBB site and it does not appear that we handled your relocation in any manner. Can you provide a registration number so that I can get this to someone that can assist you with this matter?Kind regards,********************* General Manager - Beltmann *******