Complaints

This profile includes complaints for GC Realty and Development, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GC Realty and Development, LLC

  219 E Irving Park Rd Roselle, IL 60172-2004

  
• 

  GC Realty and Development, LLC

  6046 S Rhodes Ave # 1 Chicago, IL 60637-2413

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister *************************** rented an apartment which Im a co-signer on. With GC Realty and Development. Apartment **********************************************. Since her move in date of December 17th ***** she has not had a functioning kitchen sink. The unit does not have a dishwasher so her only means to wash dishes is the kitchen sink. The only water coming out of the faucet is immediately scolding HOT! She has small children that would be seriously burned if they were to turn on the sink. We made management aware of the issue immediately after move in. It is now the end of January and they have sent out MULTIPLE plumbers who have all said there is no cold water coming through the pipes, the pipes need to be replaced. When the plumbers give them an estimate they attempt to send out their maintenance workers to fix the problem. The maintenance workers have said that a licensed plumber needs to fix the problem. My sister is a single mom paying rent in a unit that she cant even cook meals in because she cant wash pots and pans. We have been more then patient and still they have done nothing!

  

  Business Response

  Date: 01/27/2023

  Thank you for your inquiry and I am sorry you had to take it to this level. We take all resident requests seriously and work to resolve them as quickly as possible. The resident first submitted a work order for no cold water in the kitchen and no hot water in the shower on 12/20/23. We had a plumber out the next day to make repairs. The hot water in the shower was repaired. We have provided documentation supporting this. The tenant has not made any reports that the shower is an ongoing issue. The plumber was not able to address the cold water issue for the kitchen sink. The plumber stated that he thought the cold water supply line had frozen. That same day we placed space heaters near the pipes in an attempt to thaw the pipes out. After a couple of days and much warmer weather, we sent maintenance to assess and the cold water issue was not resolved with the warmer weather. A plumber was dispatched on 1/6/23 to address and stated that the faucet could be the issue and gave us a quote to install new piping. We dispatched maintenance on 1/11/23 to install a new kitchen faucet. Kitchen faucet was working properly. Tech also tried blowing the water lines to clear any obstructions. That failed. We are working with a second certified plumber to address this issue. The plumber has been scheduled and will be out no later than 1/30/23. We will continue to address this issue until it has been resolved.  Ball is in our court to get solutions and we will get to the bottom of this.   My cell phone is below if needed but the team is working on this diligently.  

   

  *********************

  ************

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18905343
  
  I am rejecting this response because: The problem has yet to be resolved. From the last date a plumber was at the property and up until I escalated to this point there had been 17 DAYS without any communication of when anyone would be returning to fix the problem. While we have been told someone will be coming to the property today to ***** repairs. We still have no indication of when the repairs will be completed.
  
  Sincerely,
  
  Altera Limestall

  

  Business Response

  Date: 01/31/2023

  Evening, I am sure your last reply was prior to the confirmation of the fix today on Tuesday morning.  This was something that was a unique problem but never less we should have been able to move quicker to solve. Please confirm anything more you are expecting at this point?  Sorry again for this aggravation and I will personally help you in anyway I can down the road to make up for it. 

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Altera Limestall

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease with GC Realty and Development to begin on April 9, 2022. On May 10, 2022, the home flooded for the first time, leaving standing water in our lower level. My *********** cleaned it ourselves & reached out to GC to request ************************ for the source of the flood. It took them 3 months to take action on this request, despite multiple complaints & continuous flooding. The work order is still not complete as of August 19, 2022. In late June, we began noticing a foul odor emitting from a closet on the lower level. We found stagnant water containing sewage in a hole in the closet. GC sent a plumber, who merely sealed the hole with no further action. As the smell did not go away, we requested another work order for a different plumber to assess the situation. This plumber assessed that sewage was indeed backing up into our home & recommended actions to GC ******************************************* to correct this issue. GC declined the plumbers recommendation & stated the plumber can only drain the stagnant water, no further action. Yesterday, raw sewage began coming up through the concrete on the outside of the home on our property. Despite multiple phone calls, emails, & an emergency request, GC ********************************** has yet to respond to any of our claims. They do not speak to anyone in person or over the phone or communicate anything to us. We have a 6 month old infant living in this home & the lower level of our unit is uninhabitable due to the noxious odor. It is to the point that we have hired a private home inspector to come & evaluate the property. We are paying $2600/mo to live in **** sq ft of space. Theyhave also used our complaints as an excuse to not pay the workers who have been trying to fix these issues what they are due. GC Realty is completely unacceptable, unprofessional, & unethical. Working with them has been unbelievably frustrating.

  Customer Answer

  Date: 08/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************