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Business Profile

Loan Originator

Nationwide Loans LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nationwide Loans LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nationwide Loans LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a loan through this company which is current. I have full coverage insurance on the vehicle financed through this company. I continue to receive letters stating that my insurance has been canceled and they keep demanding proof and proof that coverage has not lapsed. I have provided said information. I have not only called the company in a few occasions but I have also contacted my insurance company and had them send me the documents on more than one occasion and sent them this info. This company only accepts these documents my an automated upload system. No matter how many times I submit the requested information I continue to receive harassing letters stating that the company will provide insurance at a premium because I do not have coverage. I have provided proof. I have called and talked with this company and even sent them a very long email describing all info about my insurance. I have 3 vehicles on this policy far exceeding their requested requirements. I am tired of the harassment! Every time my policy renews or a milage adjustment is made I receive these letters.

      Business Response

      Date: 12/15/2023

      Please see our response attached.

    • Initial Complaint

      Date:08/31/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2012 ***** Traverse, paid off on the 8th of August. Chase Bank account indicates that final payment has been made to this loan. The financers have admitted that final payment has been made and that they have received it but still requesting from me to sign documents authorizing ACH. ACH That they have already gotten on the 8th but requesting me to sign said Authorization on the 31st.My obligation to the financers are complete, they should expect no more other than for me to pay off the loan which I have done, so send my title. I request my title delivered to my mailing address post haste and without further delay.

      Business Response

      Date: 09/01/2022

      Please see our response attached.

    Nationwide Loans LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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