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Business Profile

Motorcycle Services

Windy City Motorcycle Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 8, 2024 I purchased a pre-paid maintenance plan from the ***************** ****** of this dealership that would cover 4 annual services for my Vehicle. Now that dealership location has closed down, and despite my multiple attempts to get a hold of someone to help get a resolution for this. Since the dealership is no longer going to be able to provide me the service, I would like BBBs help to ensure that the parent company issues a full refund.

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Triumph MotorCycle on April 30th, 2024 and have had issues with the rear brakes since I have taken delivery. The bike has been in the dealership twice to try and resolve the issue for over 30 days total. On the first attempt they replaced the brake pads and said that should resolve the issue. Upon leaving the dealership and riding back home the issue reoccurred. The dealership picked up the back on 9/5/24 and had it for over 3 weeks and have now come back and said there is no warrantable concern found on the motorcycle. I have videos of the issue for the issue on both instances and if anything, it seems to be a little worse after the original brake pad replacement. I do not feel the noise the bike makes upon braking and rolling it around is normal and should be properly repaired.

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to file a Theft Warranty claim with ********************* Harley ******************** City MC dealer seeking $500. They constantly fade my requests to file this claim. I cannot file the claim with the third-party insurance company because they require the dealer to file the claim. My dealer really refuses to call me back and they basically just send me rude e-mails with no useful information. The issue started 9/26/2023 and still they have not filed this claim. I fear this will impact the claim. I called the dealer at ************ on 09/26 four times. Once ***** , twice 09/30 , once 10/02 , once 10/12. Each time they promise me a callback, but they never do. Their statements regarding callbacks I can confirm is a lie. Again 11/10, 11/15, 11/21 , 11/28, 12/5, 12/6. I can keep going. No callbacks and no information provided. I fear they maybe colluding with the insurance company to fade my request and let time ***** the validity of my claim, I am not sure. They have only recently started helping me via e-mail after chatting with their chatbot on their website. However, the claim continues to not be filed. In January via phone call the service department confirmed they did not know how to file the claim. Very unsettling, but I try to be of immediate assistance to them to help push along. However, their lack of ability is evident and it is constant follow-up to chase them. Attached are my e-mails with the dealer. There are a few more but 5MB maximum upload size. The insurance company is called 'rpm plus by revolos' it seems. I am a policy holder with them through the dealer when I purchased my motorcycle. My primary insurance has already completed this task in early October. But it's falling apart at this dealership.You can contact them at ************** Thank you

    Business Response

    Date: 02/21/2024

    Hello,

    We did not receive the requested insurance claim documentation from **************** until February 19th, 2024.  That claim has been submitted to the provider on the same day.  We anticipate a response from the provider this week and will provide updates as we receive them.  

    Thank you.

    Customer Answer

    Date: 02/29/2024

    This complaint is in relation to my previous complaint #******** as I did not reply in time as I was giving the business time to follow-up in relation to BBB outreach from the previous complaint. The business indicated they would follow-up with me last week, but they have not. They do this, they say they will call you back and they don't. They always make that promise. Previously they indicated to BBB that I only submitted my claim documentation 02/19 while that is true they have refused to allow me to file my claim due to their inability to be contacted and the consistent promise of a callback a lie. I fear they are delaying my claim filing to ruin the validity of my claim with insurance provider RpmPlus for some reason. My primary insurance had this filed and completed 11/02 while Windy City dodges my contact.

    Business Response

    Date: 03/20/2024

    Response from the company representative regarding this matter.  Contact has been made with the proper parties to assist the customer with his claim process.

    Update,
    I just spoke to ***** and advised him that Safe Guard requested a formal police report and also requested a formal letter from his insurance that the deductible was paid.
    He seems okay and said that he will try to get the police report today or tomorrow.

    I also advised him that Safe Guard is the administrator of the contract, but that I will do everything in my power to get his deductible reimbursed to him.
    --*****

    ***************************
    Dealer Development Manager
    Protective Asset *********************************************** Company
    Mobile ************
    ******************************************

    Customer Answer

    Date: 03/21/2024

    I noticed ***** responded. I have no problem with the insurance company. She does a fantastic job. Its Windy City dealer who is at fault here for ignorant and extremely delayed service. My personal issue is with ********************* and Windy City in general. However, things are in motion and Im happy. No further action needed. Thank you BBB.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Windy City Motorcycle Company is NOT a BBB Accredited Business.

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