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Business Profile

Theatre

The Rosemont Theater

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) *************************** concert, 6/23 7:30pm at the Rosemont Theater. Total transaction amount: $660.75 2) Issue: Tickets sold with no disclosure of obstructed/limited view. Venue doesnt want to take responsibility and does not acknowledge that a wall in front of the seats limits the view 3) Complaint I had a very unfortunate surprise when I got to the supposedly best seats in the house (section 103 row A) but there was a pit wall from vip section obstructing our view. Everyone in the row I was, was appalled, men could see a bit better but I could barely see the musicians! *** sent a complaint to Ticketmaster (seats are not advertised as limited view) and to the theater who replied in the utmost unprofessional way (pretty much saying I could see just fine when I wouldnt waste my time or anyones time if that were true)Ive sent them photos and videos showing clearly that the wall was covering our sight. For a standing concert it wouldnt be an issue, but that was NOT a standing concert, we were seating and couldnt even take picture of the artist BECAUSE NOT EVEN THE CELLPHONE COULD CAPTURE WHAT WAS HAPPENING ON STAGE. Im not asking for a full refund, because it was my wedding anniversary and that was a very unique opportunity for us, so we stayed and LISTENED to the concert, but they need to 1) issue a partial refund, equivalent to tickets sold as obstructed and/or LIMITED view and 2) have them to disclose that information properly in their website. Thats not inclusiveif a 5,5 woman seats where I sat, she would literally see absolutely nothing at all!

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to see S club at this venue on Feb 22nd. The website boasts excellent site lines from any seat location. This is false advertisement. My seat was in row 3 and I had an obstruction of view. My ticket was not listed as obstruction. I have tried to reach them to get info to contact the event organizer. I have reached out to Ticketmaster after the event and they reached out to event organizer and they said no. If the event organizer refuses to give me a refund then rosemont Theater should because of false advertisement. They need to update on their website what proper etiquette is in terms of concert viewing for fans.

The Rosemont Theater is NOT a BBB Accredited Business.

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