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Business Profile

Chiropractors D.C.

The Joint Chiropractic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a wellness contract with them at my first visit on 6/3/24. I only used their services three times total. All visits were in June. In July I emailed them about canceling the plan. I was told the contract had a two month minimum before it could be modified and they said I had to physically go to the clinic to request a change to the contract. I didn't have time to drive all the way there to discuss it with them, so I asked via email to cancel it. I thought it was taken care of and didn't notice I was still getting charged $79 per month until October. On 10/10/24 I called and emailed them with my concern. Finally they emailed me the cancelation form, which I signed and emailed back to them. They then sent me confirmation that it would end this month. I want to be refunded for August-October, but they don't seem to be willing to work with me on that. Why couldn't they have emailed the cancelation form in the first place? It would have avoided this whole situation.

    Business Response

    Date: 10/28/2024

    The wellness plan is an automatic recurring billing plan that has a 2 month minimum, meaning you cannot cancel before 2 months.  The Wellness plan is equivalent to a gym membership, meaning if you do not use it, it will charge you, it is a automatic recurring billing plan. We do send out membership education texts and emails to utilize your membership, but ultimately it is your responsibility to come into the clinic to get your treatments.  After reviewing the audio of the phone call, and talking to the staff, the clinic feels scared and threatened. We are attaching your wellness plan contract that you signed and a cancellation form, please fill it out and we will cancel your membership.  Kindly, if you do decide to come into  the clinic, please come non-aggressively.  If the staff or clinic feels threatened in any way we will call the police

The Joint Chiropractic is NOT a BBB Accredited Business.

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