Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ******* to Accelerated Banking to help me pay off my mortgage early but the details of paying it off early doesn't work for me as the interest rate is too high and it uses my whole salary with no money set aside for emergencies. After crunching the numbers I realized it wasn't for me and they refused to refund my money. My interest rate is *****% their interest rate is 9%.

  

  Business Response

  Date: 05/07/2025

  Thank you for sharing your concerns with the Better Business Bureau. Were truly sorry to hear that our Accelerated Banking program didnt meet your expectations, and we appreciate the opportunity to address your complaint with clarity and transparency. Our mission is to empower clients with personalized debt reduction strategies through education and coaching, and we regret any confusion about how our program works. Below, we address your concerns, referencing our Accelerated Banking Program Agreement and the services provided to you.
  
  Pre-Enrollment Financial Assessment and Discovery Call
  Before inviting you to join our program, we required you to complete a detailed financial assessment, which allowed you to input your financial details, including your mortgage rate of *****%. Our team verified this information during a discovery call, providing two opportunitiesfirst during the assessment and then during the callto review and confirm the numbers. These steps ensure that our strategy projections, such as the potential to pay off your mortgage in 2.7 years, are based solely on the accurate information you provided, as outlined in the Conditional Money Back Guarantee section of the agreement. We rely on clients to provide truthful data, and our records show that we reviewed your financial situation before the enrollment.
  
  ***** Liquidity and Emergency Funds
  We understand your concern that the strategy appeared to use your entire salary, leaving no funds for emergencies. However, this is a misconception about how our Home Equity Line of Credit (*****) strategy functions. As explained in our coaching sessions, a ***** is an open-ended financial tool that allows you to deposit your income to reduce the daily average balance, lowering interest costs. Crucially, any funds deposited remain fully accessible and can be withdrawn immediately for emergencies or other needs. Far from limiting security, our program enhances liquidity by providing access to funds that traditional mortgage payments lock away. This flexibility, unique to our strategy, was designed to give you extra financial security, as detailed in the On-Demand Videos and 1:1 Support/Consulting Calls you accessed.
  
  Interest Rate Comparison and Strategy Benefits
  Your concern about the ****** 9% interest rate compared to your mortgages *****% is valid but misses a key aspect of our strategy. A traditional mortgage uses compounded interest over a fixed amortization schedule, while a ***** uses simple interest, calculated daily on a fluctuating balance. By strategically depositing your income into the ****** as taught in our program, you can significantly reduce the principal and effective interest paid, far outweighing the nominal rate difference. Our projections, based on your financial assessment, showed that implementing our plan could eliminate your mortgage in just 2.7 years, compared to the standard 30-year term, saving substantial interest. This potential is detailed in the What We Promise section of the agreement, which states: We do not promise a specific outcome, result, and/or lack thereof. Any estimated savings are only reasonable estimations solely based on the information provided by you. Your decision not to implement the strategy, as required by the agreements Expectations & Acknowledgement section (You agree to do your best to follow the coaching), is the primary barrier to achieving these results, not a failure of our services.
  
  Services Delivered
  Per the Accelerated Banking Program Agreement, we provided access to membership, on-demand videos, unlimited 1:1 coaching, weekly Q&A calls, a private community, accessed the member dashboard, and received a tailored banking packet, fulfilling our obligations under the What We Promise section.
  
  Refund Request
  The agreements Conditional Money Back Guarantee states that a change of mind or non-implementation of strategies doesnt qualify for a refund. Since you received the services, as evidenced, we respectfully declined your refund request.
  
  Our Commitment
  We invite you to schedule a 1:1 consultation by emailing ******************************* or contacting your assigned strategist to clarify the ***** strategy or explore alternative approaches. We genuinely believe our program can help you achieve debt freedom in under three years, and we are committed to supporting you in reaching those goals.
  

  

  Business Response

  Date: 05/15/2025

  Thank you for sharing your concerns with the Better Business Bureau. Were truly sorry to hear that our Accelerated Banking program didnt meet your expectations, and we appreciate the opportunity to address your complaint with clarity and transparency. Our mission is to empower clients with personalized debt reduction strategies through education and coaching, and we regret any confusion about how our program works. Below, we address your concerns, referencing our Accelerated Banking Program Agreement and the services provided to you.
  
  Pre-******************** Assessment and Discovery Call
  Before inviting you to join our program, we required you to complete a detailed financial assessment, which allowed you to input your financial details, including your mortgage rate of *****%. Our team verified this information during a discovery call, providing two opportunitiesfirst during the assessment and then during the callto review and confirm the numbers. These steps ensure that our strategy projections, such as the potential to pay off your mortgage in 2.7 years, are based solely on the accurate information you provided, as outlined in the Conditional Money Back Guarantee section of the agreement. We rely on clients to provide truthful data, and our records show that we reviewed your financial situation before the enrollment.
  
  ***** Liquidity and Emergency Funds
  We understand your concern that the strategy appeared to use your entire salary, leaving no funds for emergencies. However, this is a misconception about how our Home Equity Line of Credit (*****) strategy functions. As explained in our coaching sessions, a ***** is an open-ended financial tool that allows you to deposit your income to reduce the daily average balance, lowering interest costs. Crucially, any funds deposited remain fully accessible and can be withdrawn immediately for emergencies or other needs. Far from limiting security, our program enhances liquidity by providing access to funds that traditional mortgage payments lock away. This flexibility, unique to our strategy, was designed to give you extra financial security, as detailed in the On-Demand Videos and 1:1 Support/Consulting Calls you accessed.
  
  Interest Rate Comparison and Strategy Benefits
  Your concern about the ****** 9% interest rate compared to your mortgages *****% is valid but misses a key aspect of our strategy. A traditional mortgage uses compounded interest over a fixed amortization schedule, while a ***** uses simple interest, calculated daily on a fluctuating balance. By strategically depositing your income into the ****** as taught in our program, you can significantly reduce the principal and effective interest paid, far outweighing the nominal rate difference. Our projections, based on your financial assessment, showed that implementing our plan could eliminate your mortgage in just 2.7 years, compared to the standard 30-year term, saving substantial interest. This potential is detailed in the What We Promise section of the agreement, which states: We do not promise a specific outcome, result, and/or lack thereof. Any estimated savings are only reasonable estimations solely based on the information provided by you. Your decision not to implement the strategy, as required by the agreements Expectations & Acknowledgement section (You agree to do your best to follow the coaching), is the primary barrier to achieving these results, not a failure of our services.
  
  Services Delivered
  Per the Accelerated Banking Program Agreement, we provided access to membership, on-demand videos, unlimited 1:1 coaching, weekly Q&A calls, a private community, accessed the member dashboard, and received a tailored banking packet, fulfilling our obligations under the What We Promise section.
  
  Refund Request
  The agreements Conditional Money Back Guarantee states that a change of mind or non-implementation of strategies doesnt qualify for a refund. Since you received the services, as evidenced, we respectfully declined your refund request.
  
  Our Commitment
  We invite you to schedule a 1:1 consultation by emailing ********************************************************* or contacting your assigned strategist to clarify the ***** strategy or explore alternative approaches. We genuinely believe our program can help you achieve debt freedom in under three years, and we are committed to supporting you in reaching those goals.

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding the misleading financial advice & services I received from the **** Brothers' Accelerated Banking prog. The **** I interacted with *. ********* & ******* *****, provided advice that led to an increase in my debt rather than a resolution. This situation involved deceptive sales tactics and poor financial guidance. After hearing and watching videos about how this program could rapidly pay off debts and even the mortgage, I contacted ***************** for assistance. I had incurred approximately $45K in cc debt d/t remodeling 2 homes. I was led to believe I could quickly pay off my debts, including my home mortgage, through their strategy. However, I was required to pay $4,997 upfront to receive further info and strategies on how to proceed. During initial consultations with Mr. ********* I was told that, due to my recent career change, I would need to "self-fund" my debt, which I was already doing. He instructed me to forgo tax deductions for the next 2 yrs in order to report higher income on my tax returns. According to him, it would improve my financial situation and make me eligible for additional assistance. This approach would have added $30k in taxes owed (plus the $4,997 I paid), resulting in a total debt of $35K. Refund Request and Unfair Agreement: Realizing that the proposed strategy would worsen my situation, I requested a refund. I was sent a form stating that if my refund request was denied, I would agree to release all liability. I refused and expressed my concerns to P *****. The initial contract also indicated that I was required to fulfill ALL the conditions in the contract, but being that I did not qualify, there was no need for me to meet all the conditions such as submitting a bank approval app. The co. failed to meet many of the expectations outlined in their promotional materials, such as their claim that they only accept clients who meet the necessary criteria for success. I am requesting a refund of $4,997.00.

  

  Business Response

  Date: 01/17/2025

  Dear Haide,
  
  Thank you for sharing your feedback about your experience with our Accelerated Banking program. We understand your concerns and want to address them openly and honestly.
  
  Clarifying "Self-Funding"
  We recognize your frustration regarding the suggestions you received about self-funding your debt. It seems there may have been a misunderstanding about what "self-funding" entails within our program."Self-funding" is a core strategy we teach, where clients utilize their existing cash flow and resources to accelerate debt repayment, without relying on traditional lines of credit like HELOCs. This approach was clearly outlined in your initial consultation, as documented in our notes: "[We] set VERY VERY clear expectations for Haide that we are most likely going to start with Hybrid Self Funding using some of her reserves." Our program is designed to be flexible and tailored to each client's unique situation. While some clients may pursue ****** as part of their strategy, it was determined early on that self-funding would be the most suitable initial approach for you based on the information we had at the time.
  
  Addressing the Tax Deduction Discussion
  We acknowledge that the conversation about potentially forgoing tax deductions to increase your income may have caused confusion. We apologize for any misunderstanding this may have created. It's important to emphasize that we do not provide tax advice. Our expertise lies in helping clients optimize their cash flow and debt repayment strategies. In your case, knowing that your income was likely to increase naturally, we educated you on how this could potentially improve your eligibility for a HELOC in the future, should you choose to pursue that option down the line.
  
  Our Commitment to Client Success
  We are committed to helping our clients learn financial concepts and strategies that could help accomplish their financial goals, and we firmly believe that our Accelerated Banking program offers education for debt reduction. As stated in our current client agreement, "We promise to be available to help you learn concepts and principles that could reduce debt faster"We recognize that your experience hasn't met your expectations, and we sincerely regret any frustration this has caused. We want to work with you to find a resolution that addresses your concerns.
  
  Proposed Resolution
  We value your feedback and want to ensure your satisfaction. To that end, even though you enrolled in September of 2023,  :
  
  Clarification and Review: Even though you initially enrolled in September 2023, we are eager to schedule a consultation with one of our senior financial strategists to review your current financial situation, clarify any outstanding questions about self-funding, and explore ways we can bring additional value to your experience.
  
  Personalized Support: We will provide you with ongoing support and guidance as you implement the self-funding strategy. This will include regular check-ins, access to our resources, and assistance in tracking your progress.
  
  Extended Value: To further demonstrate our commitment to your success, we would like to offer you complimentary access to services provided by one of our brother companies.
  Conclusion
  
  We appreciate your willingness to work with us to find a positive resolution. We are confident that with renewed clarity and dedicated support, you can achieve success with our program.Please don't hesitate to contact us to schedule your consultation

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22787863
  
  I am rejecting this response because: 

  Its clear that the proposed strategy would only worsen my financial situation.

  As per Mr. ** *********, from our initial call on 10/4/2024, I didnt qualify for an institutional loan, line of credit, or HELOC due to my career change and ********** at the time.

   Following their advice didnt make sense which would have added $34,997.00 more to my already existing debt.

  This was evident during the discovery consultation call. They should have informed me and refunded the $4,997.00 immediately as their contract states on page 3 of 6. (We would not accept you as a client if we were not confident you meet the requirements to be successful.)

  Therefore, I am requesting a refund of $4,997.00.
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 01/27/2025

  Thank you for your response. We appreciate the opportunity to further clarify our position and address your concerns.
  
  Regarding HELOC Eligibility and "Self-Funding"
  We understand your desire to utilize a HELOC to accelerate your debt payoff. However, as clearly communicated during your discovery consultation (prior to enrollment), your current income level may make it challenging to qualify for a HELOC at this time. This is documented in our internal notes:
  "I set VERY VERY clear expectations for Haide that we are most likely going to start with HSF using some of her reserves... Although her income she shows is low, if those properties get rented, her DTI STILL may be strong enough for a 2nd Lien. If not now, then maybe for 2023 because she will be showing more income in her business for 2023!"
  
  These notes demonstrate that we were transparent about your HELOC eligibility from the outset and that our "hybrid self-funding" (HSF) strategy was presented as the most suitable approach for your current situation.
  
  Clarifying Tax Advice Accusation
  We strongly refute the claim that we advised you to manipulate your tax return to show more income. Our team member, Mikkei, simply educated you on the general requirements for ***** approval, as evidenced in the email exchange you provided. We are not tax professionals and would never recommend any action that could jeopardize your financial well-being or violate tax laws.
  
  Addressing Client Acceptance Criteria
  You're correct that we do not accept clients unless we believe our program can help them achieve their financial goals. Based on the information provided during your discovery consultation, we were confident that you had the necessary cash flow and financial resources to implement a successful self-funding strategy.
  Furthermore, we were transparent about the potential for a future HELOC, especially given your anticipated income increase. We outlined the steps you could take to potentially qualify for a HELOC in the future, should you choose to pursue that option.
  
  Reaffirming Our Commitment
  We remain committed to helping you achieve your financial goals. We believe that our self-funding strategy, tailored to your specific circumstances, can effectively reduce your debt and put you on a path to financial freedom.
  
  Next Steps
  We strongly encourage you to accept our previous offer of a complimentary consultation with a senior financial strategist.
  
  Please contact us to schedule your consultation at your earliest convenience.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22787863

  I am rejecting this response because the attached documents clearly show that I made a payment of $4,997.00 on 09/27/2023, which Mr. ****** timeline notes indicate was received on 09/29/2023. Contrary to their response, I did not receive an initial discovery consultation prior to enrolling or making the payment. I was instructed to pay first before receiving any information or consultation. The discovery consultation, in fact, did not occur until 10/04/2023 with ************************************** one of the properties that was remodeled was one I was moving into, not one that was going to be rented out as a source of income, as stated in their response. Mr. ********* informed me that due to my recent career change, my income was too low to qualify for an institutional loan. He mentioned that if I could show at least $60,000 in income on my tax returns for the next two years, I might qualify for a HELOC. Our conversation, which is now being disputed, included a discussion about increasing my income by forgoing business tax deductions in order to show higher income. We all know this is the only way my income could have increased substantially from one year to the next.
  By following this approach for two years, I would have incurred an additional $30,000 in taxes owed, along with the $4,997.00 payment already made to Accelerated Banking, which would have left me with $35,000.00 in additional debt on top of my existing $45,000.00 credit card balance totaling $80,000.00 in debt. 
  Given this, during the initial discovery consultation on 10/04/2023, I should have been told that I was not a suitable candidate for the program, and my $4,997 payment should have been refunded immediately. I should not have to pay almost $5000.00 dollars to be told to self-fund which I was already doing. This company has misled me, and there are other BBB complaints regarding the same issues I am reporting. I am requesting a full refund of $4,997.00.

                      Thank You,

                      ***** *********

  
  
  
  
  
  

   

   

   

  

  Business Response

  Date: 01/30/2025

  Thank you for your continued feedback. We want to address the discrepancies in your account and provide further clarification.
  
  Correcting the Timeline
  You are correct that there was an error in the initial timeline provided by *******. We apologize for this oversight.
  To clarify, your enrollment date was indeed September 27, 2023. However, this occurred after your discovery consultation, which took place earlier that same day. We have records confirming that the discovery consultation began at 4:00 PM on September 27th, and your payment to enroll was processed after 7:00 PM that evening. We are happy to provide screenshots of these records as evidence.
  
  Confirming the Discovery Consultation
  Your assertion that you did not have a discovery consultation prior to payment is inaccurate. As mentioned above, we have clear documentation of the discovery consultation that occurred on September 27th, prior to your enrollment. This consultation is a crucial step in our process, where we assess client needs and determine program suitability.
  During this consultation, we explicitly discussed the likelihood of starting with a self-funding strategy and the potential for pursuing a HELOC in the future. Our notes from that call clearly state:
  "I set VERY VERY clear expectations for Haide that we are most likely going to start with HSF using some of her reserves... Although her income she shows is low, if those properties get rented, her DTI STILL may be strong enough for a 2nd Lien. If not now, then maybe for 2023 because she will be showing more income in her business for 2023!"
  
  Addressing Tax Deduction Claims
  We reiterate that we do not provide tax advice. Our team's role is to educate clients on the factors that influence loan approvals. While we acknowledge discussing the potential impact of income on ***** eligibility, we never advised you to forgo tax deductions or manipulate your tax return in any way.
  Furthermore, your statement that forgoing tax deductions is the "only way" to increase income is incorrect. As documented in our notes, you expressed confidence that your income would naturally increase due to future business revenue.
  
  Addressing Other Complaints and Timeliness
  We acknowledge your reference to other BBB complaints. However, in our 9 years of operation, we have received very few complaints while serving over ***** clients. This reflects our commitment to client satisfaction and ethical practices. All past complaints have been resolved with transparency and fairness. Given the significant time that has passed since your enrollment (16 months), it's understandable that certain details or conversations may be less clear in your recollection.
  
  Reiterating Our Commitment and Proposed Resolution
  Despite the discrepancies in your account, we remain committed to finding a resolution that addresses your concerns. We stand by our program and believe it can be a valuable tool in achieving your financial goals.

  Customer Answer

  Date: 02/01/2025

   
  Complaint: 22787863

  I am rejecting this response because, as you acknowledge, I did have a conversation on September 27, 2023, from 4:00 pm to 4:45 pm. However, during that call, no personalized strategies that applied specifically to my situation were discussed. Therefore, I don't understand how this could be considered a "Discovery Consultation." On that call, I was not informed about self-funding, Line of Credit (LOC), HELOC, or any other solutions relevant to MY NEEDS. It seemed to be a general call intended to persuade me into paying $4,997.00 and signing a contract under the false impression that your strategies could help me. It wasnt until my conversation with Mr. ****** ********* on October 4, 2023, that I was told my income was too low to qualify for an LOC and that in order to potentially qualify for a HELOC, I would need to show at least $60,000.00 in income over the next two years. Furthermore, in order to show more income as advised by Mr. ** *********, I would have had to forgo claiming business deductions, leading me to pay an additional $30,000.00 in taxes, on top of the $4,997.00 I had already paid to Accelerated Banking. This would ultimately increase my debt from $45,000.00 to $80,000.00.
  The statement, I set VERY VERY clear expectations for Haide that we are most likely going to start with HSF using some of her reserves, could not have been made on September 27, 2023, because, as noted, the specifics of my situation were not discussed until the call with Mr. ********* on October 4, 2023. This is further confirmed by Mr. ******* email to me on July 29, 2024. I am not interested in debating who said what or dragging this on. It is very clear that the strategies proposed would not work for me and would instead increase my debt. Therefore, I am requesting a FULL refund of the $4,997.00.

  Below I have also included a BBB complaint made by a client on 08/26/2022 with pretty much the same situation as mine. 

  Accelerated Banking review: I want a refund 
  ***** JD of ***********, **
  Aug 26, 2022 3:12 pm EDT
  Verified customer
  Review updated: Jun 15, 2023
  Featured review
  This is a fast talking slick organization who claims to consult with you to determine if you are a fit for their Heloc strategy to help pay down debt and increase cash flow. It all sounds so good so I joined. After meeting with my 'strategy' person, I found that it was not really a feasible stategy for my circumstances, which they knew about from the very first call. Now they will not refund me because they have given me what they call propietary information. Names of banks that do Heloc's and a list of questions one should ask the banks. They do NOT provide consulting and should have told me that a 1st position HELOC was not in my best interest. Further, I tried to discuss a 2nd position HELOC and was told it is too risky. They just want to push their 1st HELOC position on everyone and pretend that they are taking your circumstances into consideration when they make this recommendation. They are a farce. I paid $5000.00 for nothing. I'm pretty sure I can get a list of ***** lending banks and questions one should ask off the internet. How is that proprietary information?
  
  

  

  Business Response

  Date: 02/07/2025

  You are correct that we had a conversation on September 27th, 2023, starting at 4:00 PM. However, this "Discovery Consultation" lasted closer to an hour, not just 45 minutes. During this extended conversation, we did, in fact, discuss personalized strategies that applied specifically to your situation.
  
  We had access to your financial information prior to this conversation through our "Financial Intake Form," which you completed beforehand. This allowed us to have an in-depth discussion about your specific needs and goals, including:
  Your current income level and its implications for ***** eligibility.
  The benefits of a self-funding strategy as a suitable starting point.
  The potential for pursuing a HELOC in the future as your income increased.
  
  We then had a second, shorter conversation later that evening, around 7:00 PM, to finalize your enrollment and process your payment. This means you had approximately 1.5 hours of consultation before enrolling in our program, during which we discussed your financial situation and potential strategies in detail.
  
  We understand your frustration, but referencing another BBB complaint with a different context is not a relevant comparison. That complaint was resolved amicably, and the client remains satisfied with our services.
  
  We strive to address all client concerns with fairness and transparency. We have offered you the same level of attention and support, including a complimentary consultation and access to additional services, to demonstrate our commitment to resolving this matter positively.
  
  We acknowledge that some details may have become unclear over time. However, we have consistently provided documentation and evidence to support our account of the events. We believe that your recollection of the timeline and conversations may be inaccurate.

  Customer Answer

  Date: 02/08/2025

   
  Complaint: 22787863

  I am rejecting your response for the following reasons:

  The figures provided in the first column are incorrect. You show a remaining term of 27 years, but according to your own calculations, I only owe $47,000. Additionally, I never had a 30-year mortgage. The figures in the second column regarding the rental property are also inaccurate. I did not pay $65,000, nor did I finance at 3.50%. I do not have a 15-year mortgage or a payment of $2,022. I ask that you refrain from presenting misleading or fabricated numbers.

  The core issue is that your services did not provide any meaningful assistance. Your representatives told me that due to my recent career change and **********, my only option was to self-fund. However, I was already self-funding, and I should not have had to pay $4,997 just to be told this.
  Furthermore, your representative advised me to increase my income on my tax return for the next two years by forgoing business tax deductions in order to potentially qualify for a HELOC. However, following this suggestion would have nearly doubled my debt due to the additional taxes I would owe the IRS.

  I no longer wish to continue this ineffective and redundant process. I am not alone in experiencing these issues, as there are other complaints similar to mine, which indicates a pattern of deceptive practices. "I want to make it clear that if this matter is not resolved promptly, I will have no choice but to escalate it by reporting your company to the ************************ and the ************************************ for misleading business practices."

  As I have stated before, Accelerated Banking did not help me in any meaningful way. Had I followed the strategies your company proposed, I would have only accelerated my debt. Therefore, I am requesting a full refund of $4,997.

                       

   

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the first talk slick organization that claimed to consult with you to determine if you are fit for the ***** tragedy to help pay down debt and increase cash flow. It all sounded so good, so I joined. After meeting with my tragedy person, I found that it was not a feasible tragedy for my circumstances, which they knew about from the very first call. I joined them on December 29th, 2022. I called them on January 4th, 2023, to cancel, but they never canceled the product. Now, they will not refund me because they have given me what they call proprietary information. The names of the banks do ***** and a list of questions one should ask the banks. They do NOT provide consulting and should have told me that 1st position ***** was not in my best interest. Further, I tried to discuss that I wanted to cancel, but they refused to cancel, and they always pretend that they are considering your circumstances when they make this recommendation. I $3997 for nothing. When they call you for the trip to meet the strategy person, they show you a spreadsheet that makes sense at the time, but you are not allowed to get to the spreadsheet. I can get a list of ***** lending banks and questions one of the internet could provide me the same ***** information Accelerated Banking provided me.

  

  Business Response

  Date: 12/01/2023

  My name is *************** and I'm the CEO/Managing Partner of Accelerated Banking. 
  It appears that we JUST caught this complaint from ************************ ********** now because the email notification was sent to *********, our assistant. If we can have future notifications sent to ******************************** we can respond to complaints much faster and quicker.
   
  In regards to this complaint, ************************ already opened a complaint with the ************** ************************* and we are working to resolve this dispute with ************************ through the Attorney General's mediation services. There already has been exchanges and an offer of a full refund to ************************. Because there's already an ongoing process for resolution with the ************** government, is it possible for BBB to close this complaint case and allow ** to continue the resolution process with the *************************? 
  
  Attached is the letter received from the ************** ************************* as well as a copy of the ongoing responses. Thank you,
   
  ***************

• Initial Complaint

  Date:03/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company looking for help obtaining a 1st Lien HELOC. I had studied the strategy for about 3 years & was about to apply when I lost my husband to *****. Then my home flooded & I had to pay for repairs. I needed money. I saw the **** ************** they ** help me get a HELOC quicker with a bank that had low or no closing costs. I called & talked to 3 people who played different roles in the process. I was told if I signed up then I ** pay $4,500 instead of $5,000. I wanted to be sure so I waited. After thinking about it I decided it would be worth $5,000 if I cd get help & a bank that had low closing. When I called back I was told $2,000 would be the *** closing costs. I decided that might be cheaper than if I had to pay full closing costs & risk not getting the loan on my own so I signed on. Immediately I was bombarded with things to read, videos to watch, questions to answer & virtual meetings, which I was not expecting. I contacted the person assigned to me & expressed my concerns. She told me I cd skip most of that since I was familiar with the *********** me 4 banks to contact. I had already talked to 2 of the banks, even exchanged emails with the contact person at one of them a year before & knew their closing costs were more. When I told her this she was surprised I had been told the *** ** be $2,000. She assured me 1 of the *************** be low & persuaded me to apply. For the next 3 mos.I kept getting requests for the same docs I sent the first day w/o any decision on a loan. I was desperate. Finally I told them I was done. I applied thru another bank on my own & closed quickly with very low closing costs. When I first found out closing costs cd be higher & I ** need to do most of the work I tried to contact **** **** to ask for a refund. I sent emails & called but cd not get an answer. I got 1 form letter response from *************** that ignored my refund request. It was all about getting me into real estate, which I think is their main goal.

  

  Business Response

  Date: 04/07/2023

  Re: Complaint from ***************************
  
  Dear Better Business Bureau,
  
  We have received a complaint filed by our customer, ***************************, regarding her refund request for our services. We appreciate the opportunity to address this matter and clarify the situation.
  ***************** initially requested a refund several months ago.Unfortunately, due to an oversight on our part, we failed to process her request in a timely manner and communicate effectively with her.
  
  We understand that this has caused ***************** significant inconvenience and frustration, and we sincerely apologize for our shortcomings in handling her request.Furthermore, we had a change of staff and processes that *** have led to the miscommunication and failure of due care.
  
  Although her refund request was initially denied, we have reviewed the situation and have decided to grant ***************** a full refund as a gesture of goodwill and an acknowledgement of our failure to carry out a proper refund request and communication process. We believe that it is important to ensure customer satisfaction and maintain our reputation for excellent service.
  
  We have already initiated the refund process, and **************** should receive the refunded amount shortly. We have also reached out to **************** directly to inform her of our decision and to apologize for the inconvenience this situation has caused. We hope that this resolution will help rebuild trust and restore her confidence in our company.
  We take all customer feedback seriously and will use this experience to improve our internal processes and ensure that similar issues do not occur in the future. We are committed to providing exceptional service to our customers and will continue to work diligently to meet their needs and expectations.
  Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you require any further information or assistance.
  
  Sincerely,
  
  ***************
  Managing Partner

  Customer Answer

  Date: 04/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19612443
  
  I am rejecting this response because:

   

   

   

  The refund I received was in two payments on two different credit cards. The cards the refunds were applied to were not identified in the emails I received from Accelerated Banking. I was able to find where half the refund was applied but have not located the other half of the refund.  I would like to find where there is before completely closing this out. I have replied to their email and asked for this information.

   

  ***************************

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/12/2023

  ********************* has emailed her the credit card information. Please confirm receipt and that she is satisfied. Thank you very much.

  *****************************, Executive Assistant, The Kwak Brothers

  Customer Answer

  Date: 04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************