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Business Profile

Medical Lab and Testing

Doctor's Data, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Test kit provided 2/1/25 There was a faulty vial for the day 3 collection This vial is for a separate test than the 4 that were not faulty As instructed in the Collection Instructions I called Doctors Data customer support and asked for a replacement vial. They were not helpful and said I needed to contact my doctor and start over.The collection and shipping effort for this is not trivial. I am requesting that Doctors Data ship me the replacement vial as requested and process it as I have pre paid. If they cannot accommodate this I request a discounted fee for my time spent due to their shipping a defective kit.

    Business Response

    Date: 02/05/2025

    Dear Mr. ***************** received your complaint through the BBB portal this morning and would like to immediately overnight a replacement collection kit to you. I also emailed you at your gmail address, and left you a voice mail on the phone number you listed. Could you please provide your shipping address and we will ship today. 

    It is our practice to ship replacement kit components upon request at no charge. We will thoroughly investigate this incident and provide additional training to our customer service team. It would be very helpful if you could share the name of the person you spoke to, if you know it.

    Again, Im sorry we let you down and will do our best to make it right. 


    ******* S. ******
    President & CEO

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this company to pay over the phone for a service and was quoted $75. I was instead billed $120. I contacted the company and received no explanation for their error or resolution to crediting my the overcharge.

Doctor's Data, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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