We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Theatre

Arcada Theatre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theatre.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased tickets for ************* and were notified that the concert was cancelled. We were told that every effort would be made to reschedule. It has been almost six months since the original date of the concert. We have called and emailed repeatedly and received to response. In the meantime, ************* have been scheduled at a venue in a neighboring town. We just want our money back

  • Initial Complaint

    Date:07/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets to a show that originally was supposed to take place at the ****************** in **********, Il. I purchased 3 tickets for a total of $143.67. The concert was scheduled for May 25, 2024 at 8pm. Some time after I purchased the tickets the show was moved to the Arcada Theater in ***************************** (both theaters are owned by ****** Entertainment). I confirmed that I knew about the change to the location and waited for the concert. On May 7, 2024, I received an email from the Arcada stating the concert had been "postponed". Again, I waited some time to see when the show would be rescheduled for. On June 6, 2024 I began this awful process of attempting to get my money back. I have called numerous times and left numerous messages, only to never hear back from anyone. I did find a contact email ***************** and eventually someone did reach out and tell me I would need to send them my address for them to mail me a check (they can't refund the credit card because the tickets were purchased for a different venue). On June 16, 2024 I sent my name and address via email and now, on July 7, 2024, I have yet to receive that check. I have numerous emails to verify said conversation, if needed.

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extremely high service fee for purchasing tickets not to mention its not disclosed prior to purchasing tickets. I figured a fee but not $76 for two tickets.

    Customer Answer

    Date: 10/28/2024

    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ***** Loffredo  

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased concert tickets for $391.25, from the Arcadia Theatre on 1/1/2020. The concert was scheduled for 1/10/20, however it was postponed due to illness of the performer. The new date was set for 12/5/20, however, that was cancelled due to covid. We requested a refund multiple times and was always assured that we would get our money back. ******************* has been stringing us along all this time, and I believe he has no intention of refunding our money back, which in my eyes in considered stealing. Please see the uploaded documentation for proof and if you have any further questions, please contact me at ************ or ************************************ You,*********************************

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Daughter ********************************* purchased tickets for our family for the ********************* concert January 1st 2020 originally scheduled for the January 10th 2020 concert but was postponed due to Illness. A new date was scheduled for February 5th but that was also cancelled due to covid We have sent several letters to ******************* President and CEO of **************************. requesting the refund. **************** assured us on several occasions in writing we would get the refund but still have not after a few years.On December 17th 2022 I spoke with **************** who reviewed the charges and stated it got missed and again assured me we would get he refund which has not happened.I have attached all documentation.Sincerely,***************************** and *********************************

Arcada Theatre is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.