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Business Profile

Garage Doors

Troy Garage Door
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Troy Garage Door's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Troy Garage Door has 2 locations, listed below.

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    • Troy Garage Door

      9538 US Highway 40 Saint Jacob, IL 62281-1308

      BBB accredited business seal

    • Troy Garage Door

      2133 Pontoon Rd Granite City, IL 62040-4015

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bid of $1912.68 to install a new garage door opener at my shop so that I can install another lift in my garage. The bid was to install a new garage door opener at the same height as the garage door opener in the bay next to it that already has a hydraulic lift for vehicles. The new opener was installed on 1/11/2023. It was not installed at the correct height, there were inch wide gaps in between the garage door and the building, the opener was barely hanging on the wall. The next day after inspecting the job we called and requested them to come back out and make the corrections. The owner came out and inspected the work and said they work fix it. Approximately two weeks later they came out and corrected all of the issues except adjusting the height of the door which is necessary to install the lift. They said they had parts on order and would be back. Now they are saying they can't adjust the height of door. The door right next to this one is what they agreed to do and now that it is installed they say they can't do it at the height that was bid and is required to install the lift.

      Business Response

      Date: 02/13/2023

      It has been taken care of, and it has been satisfied.  They shook hands and he needs to remove the compliant now.  

      Customer Answer

      Date: 02/22/2023


      Troy Garage Door did come back out and complete the work that was bid and requested.  I am satisfied with the completed job.  I appreciate the BBB help in this matter.  Please add to the complaint that the job has now been completed as bid.  
       
      Thanks,

    Troy Garage Door is BBB Accredited.

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