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Business Profile

Mold Remediation

Triple B Mold Remediation & Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mold Remediation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid this company to do the insulation and pest control. We've tried contacting them numerous times and they refuse to answer or return our calls. They've set at least two appointments and did not show for either nor contact us to let us know they wouldn't be showing up.

    Customer Answer

    Date: 05/29/2024

    The business contacted me today. They didn't show up today they were scheduled to show up at 2:00. They told me their system is over and they apologize they said that they know that they miss a lot of customers and that they miss a lot of appointments but that's their system that they can't do anything about it. I also told them that they were supposed to come out because they had when we first purchased also offered the one-year pest control with the purchase because they had messed up. They have no record surprisingly and they said that they contact the owner he's not going to do anything. I asked them listen you guys have came out or supposed to come out three times and never showed up and even now you haven't came out and even when you said you would come out you said because of the problems that you would do it for free not only because of the original deal with your company that we have that says free but because of all the problems and now you still won't come out

    Business Response

    Date: 06/13/2024

    I have never done pest control for the customer nor do I do pest control work, I have only do  insulation work.  I have been to the customer's house twice after the first initial visit.  I can not work for free.  I am not aware of any miscommunication.

    Customer Answer

    Date: 06/14/2024

    Complaint: 21769949

    I am rejecting this response because:
    II have spoken to ******. He informed me the reason that they never showed up was because of a glitch in their system. Triple b does do pest control and they offer it on their website. Their insulation is supposed to repel insects. They also have messed up our insulation when they initially did the install and because of that mess up they offered one year free pest control. Now that I'm trying to get them to come do it they don't remember offering that because of the problem that they had. I have spoken to them and told them about the problem and they refuse to honor their word. I would like a refund of the money that we paid since they will not honor their word.


    Sincerely,

    **** (rapha Ministsries) *****

    Customer Answer

    Date: 06/14/2024

    Also they say they have been to the house twice first of all this is a church business not a house. Second off we have cameras if they claim that they have been there what date have they been there and we can pull the cameras they have never been there this has been confirmed by ******. He has already confirmed that they have never showed up each time we had a scheduled appointment. So either they showed up or they haven't they are telling two different stories and neither is acceptable. They are lying.

Triple B Mold Remediation & Services is NOT a BBB Accredited Business.

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