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Business Profile

New Car Dealers

Serra Champaign
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Serra Champaign's headquarters and its corporate-owned locations. To view all corporate locations, see

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Serra Champaign has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Brian D

      Date: 11/16/2023

      Horrible dealer the way they treat customers taking advantage of them,, me and my dad came to look at a used car listed for $10,700 when we arrived they said they changed the price to $13,400 and all they did was an oil change and replace the air filter they took it down to $12,300 but that was taking advantage of my father a senior citizen and he has been mad about the false advertisement we both feel taken we test drove the car on 2 smooth roads then after getting the car home it sat for days until the title came so I could get a registration on the car then once I got the registration and started driving it for my job (Uber) I got some complaints from customers about how rough the ride was and i never in 30 years of driving vehicles had a car do this and shake so bad it is not driveable for my job my dad did not want to take it back to the dealer to have them check it out because It is 2 hours away he wanted it checked at a local shop we spent $1,200 on new shocks and struts and that still didn’t fix it the shop also said the tires are hard as a rock and need replaced . Ryan B***** the used car manager was rude on the phone degrading us not caring one bit about us as customers this has caused me and my dad so much stress he is a senior citizen he was trying to help me get a car for work and now I have a horrible condition car that I cannot use for work so I am making no money no income and will have to apply for food stamps and not work now because **** is my job I cannot work regular jobs due to permanent injuries to my body I am stuck without a vehicle to use for my job due to the condition it’s in in 30 years of driving I never had a car in this horrible condition and the dealer false advertising on the price was dirty they don’t care about people it’s all about money taking advantage of people they are awful I do not need a reply from the dealer I just want to let others know what this place is about and the manager has no heart on what they did

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