Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Auto Transportation

Auto Shipping Group

Reviews

Customer Review Ratings

4.87/5 stars

Average of 340 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromAngela S

    Date: 07/31/2023

    5 stars
    We had clear communication and she explained everything well. We had a carrier lined up quickly and we're sent all the information to contact said carrier. Thank you
  • Review fromJerry T

    Date: 07/29/2023

    5 stars
    ******* worked exactly as advertised. It was a no hassle experience that we enjoyed. Auto shipping group timely picked up and delivered our vehicle and it was exactly as we left it with them. We were pleased with the service and will use auto shipping group again for the next service when it comes up.
  • Review fromKyle S

    Date: 07/28/2023

    5 stars
    ******** made my move simple and easy! Would highly recommend!
  • Review fromJolene M

    Date: 07/25/2023

    5 stars
    ASG is a ten-star operation!! This is the 2nd time in 3 years that I had to ship a car from MA to **...again, I contacted ******* at Auto Shipping Group. She responded in a couple of hours-on a weekend! Within a few days my car was on a carrier. This company is the best! ******* was always in communication with me on the progress of the move.. We even had a last minute (within 2 hours of pickup) location change and ******* contacted the driver and worked out my problem. My car arrived on schedule with friendly drivers on both ends of the move. If I need to move again, or refer a company to friends and family, it will definitely be ******* and Auto Shipping Group! Thanks again!
  • Review fromGwen H

    Date: 07/14/2023

    5 stars
    I contacted ***** to help me get a 2018 ******** ******** van picked up from a dealer in ******* and brought to Washington. I know that these vans are a little tough to get picked up because they are pretty big so I wasn't expecting to see it for a few weeks. I booked my order on a Saturday afternoon and by Sunday afternoon she had already scheduled a driver to pickup my van the very next day. The carriers did an excellent job and even arrived a day early for delivery. From the day of booking to delivery to my (literal) front door it took 5 days! If you go with ASG call ****** she will amaze you!
  • Review fromJohn D

    Date: 07/07/2023

    5 stars
    I contacted AGT to ship out 2 vehicles, one was an antique car that needed a covered transport, and the other was a 4x4 which could go on open transport. My agent was *******, and she was very informative and matter-of-fact. ******* explained the process exactly, and her customer service skills were great. when the shipping company was less responsive, ******* would call and text the company and text or call the driver to track where my cars were; ******* even called and texted me at 10:00 pm to make sure I had all the updated info. ******* went the extra mile to make sure my cars were delivered in a timely fashion.So how this transporting cars across the country works is you pick a broker. Hopefully, you pick a good one like ( AGT ***** you book your dates when they will be picked up; they give you a 3-4 day window, and when you need them to be dropped off 3-4 day window. The brokers need to find a truck that will be in the area and can fit within that window of time; it's a very difficult process. EXPECT to have cars picked up not exactly when you want them to but as close as possible. EXPEXT to pay a bit more that the original quote because all contracted carriers are slightly different in price, and the Transport company's goal is to get your car there safely and on time. If you want to complain about a few hundred dollars more or the car is slightly late than YOU TRANSPORT IT YOURSELF. The brokers do the best they can with so many moving parts. I shipped from ********** to *********. They even got my vehicles there ahead of schedule and with absolutely no damage. AGT *** has thousands of carrier companies that have been pre-screened to do the best job and take great care of your vehicles.AGT *** was great, and my broker ******* was great and would recommend them every time. There are a lot of other companies that are not as honest, so choose wisely.
  • Review fromKarol G

    Date: 07/06/2023

    5 stars
    I worked with Auto Shipping Group to have my Jeep Grand Cherokee picked up from VA and transported all the way to AK. The process was almost flawless, and even arrived to its final destination early. No issues with the vehicle upon arrival. The agent assisting me with this transport was super friendly, persistent in getting status updates on where my vehicle was, and never left me uninformed on the status during any part of the process. Would very highly recommend!
  • Review fromChelsea W

    Date: 06/26/2023

    5 stars
    I worked with *************** at AutoShipping Group to get my Jeep Cherokee picked up from a dealership in ** and delivered to my home in CO. *** was incredibly professional, helpful, and was able to find a driver in less than one day. Jeep was purchased 16Jun23, *** had someone available to pick up by 17Jun23, and it was delivered by 24Jun23. All took one week. Definitely would recommend this company again. Jeep arrived ** good condition with no visible damage.
  • Review fromJessica S

    Date: 06/20/2023

    5 stars
    Explained the car transport process thoroughly and was able to secure a driver the same day! My vehicles were quickly delivered and arrived in perfect condition. I would definitely use them again!
  • Review fromAlix E

    Date: 06/18/2023

    5 stars
    ******* handled the transport of my fathers pickup from ******** to ********. As this was a personal matter after the death of my father, I found her sensitivity and willingness to respond quickly to my numerous and frequent questions outstanding. She stuck with me while waiting for family to get documents, moving the vehicles from mountains to metro area, non op vs op, and final delivery to me. From start to end, she was with me. I would highly recommend her to all. She has been professional, empathetic, available, and I am exceedingly grateful for her handling of this long range transfer.The transport driver on delivery was exceptionally helpful. He assisted in getting the truck parked in a spot of my choosing and helped push it into place, offering his experience with the vehicle at pickup.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.