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Business Profile

Auto Upholstery

Bella Auto Interiors & Convertible Top Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Upholstery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 30, 2025. No tracking number or any updates until march 7, 2025 when I got a tracking number only after calling hundreds of times. Still, the shipment hasnt updated and is still not in *** hands. I have tried calling almost every day since with no response. I have heard multiple stories about this place doing the same to other people.

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a motorcycle seat from this shop online on Dec 11, 2024. The method of payment on their website is *******. I paid through that site and have attached that receipt. On Dec. 15, I emailed the shop as the website was not accessible and I had not received a tracking number. On Dec 17, ****** ******* responded to my email, which I have attached stating the seat was ready but he was having an issue with ******* and couldnt make labels but he would send it out that day. I have emailed him 5 times since then with no response. My husband talked to him twice on the phone and he stated it had been sent out with *** but couldnt provide a tracking number at that time because he was out of the office. He has since stopped answering the phone. My husband attempted to go to the business today, Jan. 10, 2025 but the doors were locked and no one would answer despite a sign stating they were open 9-6. This seat was supposed to be shipped out to **.

Bella Auto Interiors & Convertible Top Repair is NOT a BBB Accredited Business.

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