Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed him before I took the class letting him know I had a domestic on my record and he still recommended me to take the class, that I can get a ccl with my record. It was deceiving and I ended up having to go to court because of his negligence. It was an attempt to make a sale regardless of the requirements for the program. The police agree, and I want a full refund. During my class he was far below my standard for what I believe a ccl instructor should be. I cant believe hes allowed to have a weapon rather teach a class. The instructor seems mentally challenged. This did violate my human rights.

  Business Response

  Date: 03/26/2024

  Understanding the Concealed Carry Training Process in ********
  As a concealed carry training provider, it is important to clarify the process and responsibilities involved in obtaining a concealed carry license in ********. In this case, a customer who attended my classes in July 2023 is questioning the non-refundable nature of the training fee, as well as his eligibility for a license. Let's delve into the details and shed light on the situation.
  The Training and Certificate of Completion
  Upon attending my concealed carry training classes, the customer received comprehensive instruction on the necessary skills and knowledge required for responsible gun ownership. The training is designed to equip individuals with the necessary tools to handle firearms safely and effectively. At the end of the training, a certificate of completion is issued to acknowledge the successful completion of the program.
  Licensing Process and Eligibility Determination
  It is crucial to note that the decision to ***** or deny a concealed carry license lies solely with the ******** ************* As the licensing authority, they conduct a thorough background check and review each applicant's qualifications. The application process involves submitting relevant documents and undergoing a comprehensive background investigation.
  In this case, the customer mentioned that he had a prior conviction, but claimed that the charges were dropped. However, it is important to highlight that as the training provider, I do not have access to an individual's criminal record or the authority to determine their eligibility for a license. It is the customer's responsibility to disclose any relevant information during the application process, as any misrepresentation can have serious legal consequences.
  Transparency and Communication
  During our discussions, I made it clear to the customer that the final decision regarding his eligibility for a concealed carry license rests with the ******** ************* While I can provide guidance and support throughout the training process, it is ultimately the customer's responsibility to ensure they meet the necessary requirements and provide accurate information during the application.
  Transparency and clear communication are crucial in such cases, and it is essential for individuals to disclose any relevant information that *** impact their eligibility. As a training provider, I strive to provide accurate information and guidance to ensure individuals understand the process and their responsibilities.
  In conclusion, the concealed carry training process in ******** involves comprehensive training, a certificate of completion, and an application process overseen by the ******** ************* While I cannot guarantee approval for a concealed carry license, I am committed to providing the necessary training and support to individuals seeking to fulfill the requirements. It is important for individuals to be transparent and provide accurate information during the application process to ensure compliance with the law and increase their chances of obtaining a license.