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Business Profile

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Save On Everything

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Save On Everything's headquarters and its corporate-owned locations. To view all corporate locations, see

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Save On Everything has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Home Pros Guide (saveon.com) do not update their mailing lists with DO NOT MAIL requests.

      Business Response

      Date: 08/12/2024

      To whom it may concern,

      Thank you for reaching out to us regarding the removal of address ************************************* ***********, IL ***** from our HomePros Guide monthly mailings.
      It is never our intention to mail our product to residents that have no need for it.

      We did confirm that this address was submitted to us to be removed back on May 11th and should have no longer been part of our mailings within ***** days of that notification. We will be doing a follow-up with our list provider to confirm that this address has already been removed.

      If for some reason this address was somehow not removed, this can be done for our upcoming mailer, estimated to deliver Oct 10th.
      *Please note that this address may still receive our August & September mailers (est. 8/15 and 9/12 deliveries) because these have already been processed for mailing.

      We apologize for any inconvenience this may have caused the resident. 

      This should close this matter.  Thank you again for bringing this to our attention.

      Customer Answer

      Date: 08/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************** (****)

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