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Business Profile

Electronics and Technology

Zombie Tech Computer Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my laptop computer in for repair. I had an issue that was not worth repairing the lap top so they suggested pulling the data and putting it on a new laptop of another hard drive. They pulled the data off of my laptop of which I was unaware of. I never asked them to and they never said they were going to. I neglected to pick it up until they sent me a text message saying they needed it out of the store. I dropped off a hard drive for them to put my data on only to find out that they deleted my data completely. After I dropped off the hard drive, I received a call from them saying there was no data on the machine. I asked where it was and they said it was backed up on one of their back up drives. I never asked them to back anything up. They had since deleted the back up drive and everything is now gone. There are things that were on that drive that I will never be able to recover . THEY SCREWED UP. My business meant so little to them that they never even picked up the phone to ask me to pick up the computer. They claimed that they sent me 30 text messages. I asked them from what number and they couldn't give me a specific number. When I dropped off the drive they said it would take a day or so to transfer. I called after the weekend was over and they said they couldn't find any data.I admit that I let my laptop sit there as I was trying to pull together the money to buy a new laptop suitable for the 800 gigs of data that was on the laptop I dropped off. I never thought they would be so careless with my data.I am a small business owner and understand how costly mistakes are but this is 100% their fault. The worst part of this entire situation is that the employee at the store gave me an attitude and tried to blame me for laving it ion their store so long. I explained to him that the first text that I received from them was to pick up my laptop and I was there 1 day later with a hard drive.

Zombie Tech Computer Repair is NOT a BBB Accredited Business.

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