Complaints

This profile includes complaints for Zurich North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zurich North America has 76 locations, listed below.

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• 

  Zurich North America

  1299 Zurich Way Schaumburg, IL 60196-5870

  
• 

  Zurich North America

  PO Box 14560 Baton Rouge, LA 70898-4560

• 

  Zurich In North America

  PO Box 10197 Jacksonville, FL 32247-0197

• 

  Zurich North America

  100 Concourse Pkwy Hoover, AL 35244-1881

• 

  Zurich North America

  221 Bolivar St Jefferson Cty, MO 65101-1574

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had my 2015 dodge caravan break down. Upon submitting a claim to Zurich, we were informed that it was not covered. I contacted Zurich and was directed to card check who apparently sells the insurance plan for Zurich. I was then directed to ***************************** at ********************. I spoke to ***** On August 16th and was told they would go back and review the phone call of the renewal. We were under the impression that we had full coverage. ***** jtold me 24 to 48 hours and they would get back to me but as of August 23rd I have received no call back and when I call and leave voice mails no one calls back.

  

  Business Response

  Date: 09/01/2022

  Please see attached documents for our response.

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 *** ****** from ******************************** in GA, 11/2021. With the purchase I was offered an extended warranty from ******. I purchased the highest option as ***** are garbage cars, but its what my 16 year old wanted. Immediately we recognized the oil was burning in the car too fast. Took it to *** and they couldn't diagnose what was wrong. Tried to use the warranty on the struts' and suspension and was told that it wasn't covered. Daughter was stranded two months later, the engine locked up. Had the vehicle towed to *** on June 3, 2022. They said they were 3 to 4 weeks behind. I then contacted ****** to ask if I could get a rental, they said yes as long as the car is in the shop. I purchased a 30 day rental and after the 30 days *** finally diagnosed my car as engine failure due to the oil pump failing. *** ******** service has been horrible so the back and forth with them and ****** has been very hard, one blaming the other for the process being halted. I contacted ****** on 8/19/22 spoke with ****** and she told me after looking at some confusing notes as she would put it that the last communication was to the *** ********** requesting photos and videos of the issue. I stated that how is this possible when *** is the manufacturer of this vehicle no one else will be a better analysis of this? She then states that it will still have to be approved by their non-*** expert. She stated that they contacted my service advisor at *** ********* and requested the photos and video on 8/12/22 and they are still waiting on these things. I told her I would contact *** to see what the hold up was. I contacted *** the next day 8/20/22 and the Service Manager (*****) stated that they sent the photos and video in to Zurich (*********************) on 8/12/22 as requested. The ****** ******** service representative I spoke with (******) stated the ****** offices will be open on 8/20/22 till 5 pm and that I could have *** call to resolve the issue. I called the *

  

  Business Response

  Date: 08/29/2022

  Please find the response letter and *************** Contract. Thank You

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have summitted my claim at the beginning of this month Aug. 2022. I have emailed ******************* many times for an update. No one has replied back. my claim # is 679771.I would appreciate if BBB can help reaching out to them and remind them to do there job properly. and to process the trip cancellation travel insurance.Thank you very much.

  

  Business Response

  Date: 08/25/2022

  See attachment.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19th I was hit by this companies client which is a car dealership, *********************** in ************, **. Both this company tried to claim to be not at fault although per law in the *********** they are legally at fault and by proof of video that was sent to via their client. Also, according to my insurance company Zurich admitted to their client being at fault. I've reached out to this company several of times to their adjuster who is supposed to be handling my claim and to no avail they havent responded to phone calls which go straight to voicemail all times of the day during business hours nor have they responded to any of my emails. I AM AT MY **** END AND EXTREMELY FRUSTRATED TRYING TO DEAL WITH THIS MATTER CORDIALLY WITH THIS COMPANY. I need a response ASAP regarding my settlement owed to me by this insurance due to the negligence of their client.

  

  Business Response

  Date: 08/22/2022

  See attachment.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, Amazon's vehicle, which was insured by Zurich, crashed into my car in the parking lot.I called Zurich company on the same day and open claim My car insurance is at liability and they will not try to pay for my vehicle damage I have not had a car for a month And so far my problem has not been solved I request your help because I cannot afford to pay the expenses

  

  Business Response

  Date: 08/26/2022

  Please find attached our response letter to the complainant. Thank you

  Customer Answer

  Date: 09/03/2022

   
  Complaint: 17699505
  
  I am rejecting this response because: 

  
  

  According to the law and regulations, I must receive the documents of the at-fault driver.

  I should not look for what the insurance has to do with the third party!!

  This damage should have been paid or the third party should have been asked to solve the problem faster

  More than 2 months have passed since the damage was done to me

  Who should be held accountable?

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/13/2022

  Please see attached follow up letter. Thank you

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I submitted a complaint on 5/13/2022 against Zurich North America. My complaint ID is ************* again they have stopped making payments to me for over a month now. I was told by the ****************** that my payments should not have been stopped. The person working may case is *****************************. She has been completely incompetent in working my case and answering any questions I have asked. Please help me resolve this matter. I am relying on these payments to support my family. Thank you ***************************

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shuttle service, included as part of our trip (provided by *********************) was supposed to be a 2.5-hour trip to the hotel. We were supposed to check in April 16th, 2022 at around 5:30 PM. However, the bus ride took over 8+ hours - with no stops - except in traffic causing us to arrive after midnight on April 17th, 2022 (a 6+ hour delay). By the time we were able to check in it was around 2:00 AM April 17th, 2022. You can confirm the delay with ********************* (Ph: ************; *************., ********* ************************************************** W.I.).All docs were provided to Zurich: -- No dates or plans were changed which can be confirmed with ****** Travel -- Original plans can be confirmed and provided via itinerary -- Delay can be confirmed with ********************* (contact provided)-- Check-in and out dates provided and confirmed with *********** resorts receipt as well as can be done with the resort

  

  Business Response

  Date: 08/17/2022

  Please see attached. 

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Zurich vehicle service contract for a powertrain (no wear & tear) warranty. Ive had my vehicle service department speak with them twice concerning my engine knocking constantly and pulling when idling. Zurich says that this is due to wear & tear because my car is over ******* miles, and they wont repair or replace my engine. However, my car is a ************** Cars of that quality shouldnt have engine problems like mine does due to wear and tear. Also, my car did not have those problems when I purchased it.

  

  Business Response

  Date: 08/03/2022

  Hello,

   

  Please see attached response.

   

  Thank you

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17629013
  
  I am rejecting this response because:

  
  I have not owned the vehicle long enough for that type of wear and tear to occur. My warranty is supposed to cover my use of the vehicle. I purchased the car at the beginning of January with ******* miles on the engine and it currently has ******* miles at he beginning of August. Zurich does not want to honor their warranty 

   

   

   

   

   

   

   

   

   

   

  To Whom it May **************** do not accept the response made by the business to resolve this complaint. The business states that my engine problems are from wear and tear. I have not had the vehicle that long for it to be worn and torn that much. I purchased the vehicle at the beginning of January with ******* miles on the engine. Currently, the engine has ******* miles. A difference of less than or equal to ****** miles of normal use on my engine should not cause the problems that Im having. Zurich does not want to provide the service that Im paying them for. They seem prefer to sell warranties to make money, but not honor those warranties nor provide good customer service. ********************** seems to want to take advantage of their customers/ warranty-holders rather than genuinely helping them and holding up their end of the contract (that the customer/ warranty-holder) that has been or currently is being paid for.

  Sincerely,

  *************************************** Quick 

   

   

   

   

   

   

  
  Sincerely,
  
  *************************************** Quick

  

  Business Response

  Date: 08/11/2022

  Hello,

   

  Please see our attached response.