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Business Profile

Lasik Eye Surgery

LasikPlus Schaumburg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lasik Eye Surgery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife received Lasik surgery in February 2020 at this location. The surgery did not work in one eye, and she required a follow-up visit. At the follow-up visit, the doctor instructed her to get glasses to test her sight and wrote the prescription. She told my wife that LasikPlus would reimburse her for the glasses, which cost $330. When we submitted the receipt, LasikPlus then only reimbursed $130, which they then increased with another $20. I am seeking the remainder of the reimbursement. They do not dispute any of the above but hold merely that its policy is to only reimburse to $150. They have never claimed that the doctor informed my wife about the policy. Had she been informed, then she would have changed her actions accordingly.

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/20/23 I had a consultation for LASIK corrective eye surgery. I was given a quote of $2122.75 after the consultation. I agreed to the price quoted and scheduled the procedure. On 3/31/23 I arrived for my procedure and during the check in process, the office confirmed my prepayment of $2122.75 but asked me to pay additional money. When I showed them the quote I was given and agreed to I was told someone screwed up the quote and charged for only one eye but should have been for both eyes so it was twice the price. It was a clear bait and switch. I asked for a refund and cancelled the procedure. I believe they should have honored the quote given regardless of who in their office screwed up.

LasikPlus Schaumburg is NOT a BBB Accredited Business.

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