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De Well Container Shipping Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week, I was informed - and with urgency that i need to drop everything I am doing - and submit a payment OR my containers will get re-routed to **********. I stopped my vehicle on the highway - placed myself in a very dangerous - high risk situation - made an emergency payment - and sent proof of wire transfer - then I was informed that my containers were 'already' transferred to ********** (the vessel was in ***** - and supposed to be released in *****) - there was a strike coming up at **********, set for approx 4 - 5 days later - and I was lied - a bold - very bold and direct lie was made to me. I had a hard time letting this go - and then had to undergo the stress of knowing I was lied to - then I get suspicious - thinking - well - what else do they lie to me about - did other people's containers get offloaded at **********? Why not mine?? Today - Monday, they had a very similar urgency - but now the containers 'JUST' arrived at *************** - I emailed them to confirm first - and again - with urgency - I must make this payment 'ASAP' because it will take 2-3 days to process the release - so i confirmed - I urgently make this payment - and they can begin processing the release - missing other critical appointments - ******* to get the release - (as they have already placed me in jeopardy by not getting the release earlier in *****) - i send the payment receipt - and then they inform me (we cannot do anything - as we are not planning on processing any release until 'NEXT DAY' - - this is the 2nd BOLD lie i had to undergo. Not to mention - last year, they caused over $400,000 USD worth of damages based on the same exact sloppy - filthy way of doing business (i made an order to 'STOP') ordering containers - from them) - one of the person inside our company did not know - and this is why we are stuck with this sick and terrible situation. I will demand payment for the excessive damages from last year - and this year.

De Well Container Shipping Corp is NOT a BBB Accredited Business.

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