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Business Profile

Machine Tools

Autoguard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 11, 2022 I took my 2016 ********** into the dealership where I purchased the vehicle and my extended warranty. there were 3 major issues which 2 of them the warranty *** covered. My dispute involves my passenger seat ( ***) Occupant detection system wiring harness located underneath the front passenger seat. *** originally had this as a recall item, which at the time I received the letter I brought the vehicle in and *** has a record of correcting the recall #**V109000. 2 years later the *** light is back on and my passenger seat will not deploy the airbag in case of an accident. *** claims ***** recall fix is good for 12 months only and that the extended warranty should cover the replacement. ************ who was the service technician at *** has the AutoGuard inspector out who said they will not fix the problem due to external influence. Not knowing what that meant, I placed a call to AutoGuard and they explained to me what external infuence is, Because *** had this as a recall and the recall continued through 2021, *** replaced my *** wire with a faulty part therefore *** should fix it. My policy number with AutoGuard is ****** and their phone number is ************. Almost a month has gone by and I cannot get anywhere. My policy covers all electrical, is still in-force for ****** miles or 24 more months. I would like this fixed as my vehicle is unsafe for a passenger to ride with me. My vin # *****************. Please help me get my seat repaired so my vehicle is safe to drive. Please note, I paid a few thousand dollars for this policy and now they do not want to fix this concerning safety issue! Thank you in advance for any assistance you may be able to provide me. My name is *************************** and I can be reached at ************.

Autoguard is NOT a BBB Accredited Business.

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