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Business Profile

Mobile Auto Repair

AKA Complete Auto Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -07/19/23 -$****.00 -Business was to replace my car transmission by the end of next day. I assumed at worst this would be delayed 24 hours max.-There is several discrepancies and exchanges lacking clarity since the day i met the owner and our transaction. He was fully confident in his capability to have this repaired in a timely fashion. He seemed like a nice authentic guy. He demanded payment upfront. I didn't hesitate and that was my first mistake. The cost for services including transmission replacement, axles, bearings and labor was ****. I paid in full. I also mentioned to him that this is a time sensitive issue because I was moving across the country in a week. He said that would be a non issue as this was a quick fix for the next day. Later that day, I had questions and concerns and reached out via text. I asked him to call me back. He said he would when his hands weren't full. I did not hear from him that day. The next day I called in the morning to talk about my concerns.From this point forward he was very hostile and I felt like i was dealing with a man child. He wasnt clear on the warranty terms, he didn't mention that there were various levels of transmission fixes. He said i "settled" for a level 1 fix. As far as i knew there was only one fix. after arguing he said that he knows a LVL 1 fix would be sufficient. He said i was becoming a headache and I could get a refund, or he could start the repairs today. He gave me an extremely uncomfortable ultimatum. But i was still confused on why he was having trouble getting the transmission in. He was vague and simply stated there was a delay/ complication and didn't elaborate more. But again, confident that he would start repairs soon. I gave him the benefit of the doubt. I got no updates the rest of day 2. Day 3 silence all day, no updates. Today Day 4, saturday, I officially feel like I'm being scammed and taken advantage of. He said Monday it will be ready. The guy is stringing me along. Help please!

AKA Complete Auto Repair LLC is NOT a BBB Accredited Business.

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