Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a rear deck installed for $16.994. The deck included lights on top of the railing posts and Woodridge used wiring that was coated with material made out of "Soy" so rodents chew through the wiring. Last year I called them to come fix it and they eventually came and I paid them to do so.The technician told me they have anew kind of wire and that they could replace the existing wiring with a non-soy product and also they could install a rodent barrier. I indicated that I would like that done and I am willing to pay for it. Since then the lights have gone out again. . I have called them at least 6 times over the last year to come out to fix it, but they will not even call me back.
Business Response
Date: 09/07/2023
Our repair ********* will reach out and schedule a time to come out and fix the issue at ***'s. The work will take place within the week.Customer Answer
Date: 09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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