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Business Profile

Payment Processing Services

NMI Partners, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a reseller for them until they retroactively raised my rates to the point they started charging me to sell their service. Their announcement said one thing and they are doing something else. Ive never been in a situation where the company you sell for starts to steal from you but thanks to *** I can now say that I have been victimized by a partner

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are currently a customer of *******, a company owned by **********************. ******* is a payment processor. We are going to be migrating to a new payment processor and as part of that process we want the option to securely transfer customer payment information between the two companies. This is a secure transfer as both companies are PCI compliant. This is not an uncommon request as it is done regularly in the industry. ******* first would not agree to the secure transfer. After months of discussion back and forth, they agreed to and yet we are still waiting for a sample file with 10 records on it. We need this file to ensure the transfer will be smooth before we request a larger file. Each time we ask for an update we are told that developers are out of the office and are told we'll get an update "next week". This discussion has been taking place since July 2024.We believe ******* is intentionally prolonging this process to prevent us from changing vendors, and that are trying to find a way to deny us the file of our customer data.

  • Initial Complaint

    Date:06/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract: Has no fee detailed.Billing: Debits without approval.Business: Has been unresponsive after multiple attempts to resolve.Business Contact: ********************* Email for Business Contact: ******************* Owed: $900.00

NMI Partners, Inc. is NOT a BBB Accredited Business.

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