Complaints

This profile includes complaints for Global Adjusting, Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Global Adjusting, Co. has 3 locations, listed below.

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  Global Adjusting, Co.

  1937 Wright Blvd Schaumburg, IL 60193-4567

  
• 

  Global Adjusting Co

  8900 N. Industrial Drive Suite C Peoria, IL 61615

  
• 

  Global Adjusting, Co.

  2002 W MINERS DR DUNLAP, IL 61525

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract date8/12/23 hail damage claim. Roof damage was completed but damage to soffit,fascia,gutters and siding was not MO ey for these was put into roof without approval I was told to pay out of pocket an additional $2000.00 min to co plate job company refused to contact insurance about overage. Insuranceu derwriters now looking at insurance non-renewable because of lack ofcompletion

  

  Business Response

  Date: 09/13/2024

  Hello, 

  We hope this message finds you well.
  Following the client's complaint to the Better Business Bureau (BBB), we promptly met with them the following day to address their concerns. During this meeting, we provided evidence confirming that all required documents were submitted to their insurance carrier in November 2023 and later, December 2023. The client acknowledged they had not been informed of this and subsequently resolved the issue with us.
  Given these circumstances, it appears that the complaint to the BBB could have been avoided with a direct discussion. We remain committed to open communication and would have gladly addressed any concerns through a simple phone call.
  Nevertheless, we sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding.
  Best regards,

   

  Global Adjusting Co. 

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Paperwork given to me was submitted to state farm and is currently under review by underwriters hopefully this will resolve issue
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with the subject company to replace my roofing, gutters and downspouts damaged by hail. ****************** sent an adjuster and included the work described above PLUS some other damaged items I elected not to have done. The contractor was paid the full amount received from the insurance company. They told me, since I elected to not complete work I felt was unnecessary, there would be a substantial rebate once the roofing, gutters and downspouts were completed.The work was completed but they have ghosted me since completion in spite of multiple requests for the rebates. There were two checks submitted to them one was for $26,354.31 and the other was for $17,149.20. It was estimated by the salesperson that I was going to receive a rebate of somewhere between $6,000 and $9,000 after the primary work was done.I have received nothing and they no longer respond to my inquiries. I have mail a copy of a letter I wrote them today demand the rebate for your records.

  

  Business Response

  Date: 01/03/2024

  Please see attached.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away with checks from the insurance company for Global. The roof was done and looks to be good. She said that she was told work would be done, that wasnt completed. They took one check from the insurance company for over three thousand dollars. They also took over ten thousand dollars in cash from here, despite not having the checks from the insurance company that would be coming yet. I have 2 checks for over $20,000 left. She did not give them the checks before she passed, because she said they werent finished with what they said they would do. She said the village was on her for the repairs, and she would contact global, and no one would get back to her. I thought she was just older and confused, but I sure believe her now. I have waited over a month for a reply from then when I asked them to finish the repairs, or refund us an amount that we could. There was a roof on the deck she thought would be fixed that wasnt. There was no garage. My brother, sister, and I feel she was taken advantage of. We arranged a meeting with all the siblings and Global representatives to try to understand. We left more confused than ever. They were doing math on a paper in front of us that was all over the place. You could see the process was incorrect. To say we were unconvinced was an understatement. They offered us over $5,000 back from the checks to compensate for work that was approved and not completed. Including, but not limited to, awnings and drywall repair. We wanted time to talk to each other as we felt we were being pressured to give them the checks. We all agreed it didnt seem right. I called them and requested they make all the repairs and keep the checks, or give us an amount back that we could pay for repairs. We waited over a month with no reply. I finally told them they can have their deal and took a day off to meet them. They showed up without the check, said theyd get it, then cancelled. Then they offered us $1,000.

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18319226
  
  I am rejecting this response because:They continue to say they want to resolve the issue, but do nothing.  They also say they will email documents and dont follow through. They dont back up the numbers their own employees have presented.  Very confusing and frustrating to deal with.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/09/2023

  Dear *****************************, all numbers were sent to your e-mail and we just resend this again.  Please let us know directly if anything else we can help you with, lets then schedule a meeting with the company owner to go over everything in detail. 

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18319226
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************