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Business Profile

Storage Units

iStorage Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved items into storage January 5, 2023. Upon moving into the storage unit, there was no physical person on site to handle professional services. There was a note (I took a picture of on the door - ************ is closed until further notice" ). I did not see this note on door until the moving truck arrived. I called the customer service # and was able to get ahold of someone after at leaset 10 calls or ************ them know, there was no employee on-site. Finally, after several hours of calling customer service ***** someone got a hold of the *** (temporary property manager) to drive to the facility at 8pm and give me keys to my rental unit. This was after she told me office closes at 6pm come back the next day at 10am. I have spoken to *** and **** (***'s supervisor) but i haven not been able to escalate matter up the chain of command to speak with their leadership. I would like to discuss so matters with leadership that the two ladies do not want me to relay to their bosses for resolutions to this dilemma. I do not have a contract, my items are at their facility, and I am stressed trying to get in contact with someone else other than them. Please assist me, they keep calling me to collect a debt, but they are ignoring my request to speak with higher authority above them. I will not make payment until my concerns are heard and tended to.

  • Initial Complaint

    Date:09/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Istorage has been a problem since day one. Ive been denied access to my storage and I want access so that I can remove my items. I went to retrieve my belongings on the evening of August 31, 2022 and my access code was denied. I contacted istorage and I was informed by customer service that my account has been closed and I had vacated and thats not true. I have yet to receive any documentation stating that. I want my items. Istorage has been lying to me since they took over from Extra Space Storage. All iStorage does is constantly raise their rates and lie to their customers, mistreats customers and something needs to be done about this company.

iStorage Self Storage is NOT a BBB Accredited Business.

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