Complaints

This profile includes complaints for Redmon's Towing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Redmon's Towing

  1323 Rodenburg Rd Schaumburg, IL 60193-3527

• 

  Redmon's Towing

  1275 Spaulding Rd Elgin, IL 60120-7314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They towed my car and nicked my door handle. I have pictures from before and after showing they did it. They refuse to compensate me for the damage.

• Initial Complaint

  Date:06/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***********************, was carrying the cargo on my box truck to be delivered to the customer (weight of my cargo: 1000 lbs), when I went for a short shopping trip to ******* to meet my personal needs (approximately 45 minutes), it was located close to the ******* parking lot, even in the same area. I parked my car in another parking place. I accept my mistake. The problematic situation for me is that *********** charged me more than the fees corresponding to the tonnages on the warning sign that I saw later. The amount I overpaid should have been $200.00, but I was charged $520.00. I would like to request your help to take the necessary penal action against the company and to refund me the excess amount that was taken from me unfairly and illegally, that is, the excess amount that I paid.Tow Company (Redmon's Towing 156, Address: *************************************************************, Phone: ************)My vehicle: Dodge Ram Promaster 2019 Box Truck (Tended Truck)License Plate: NPK 4057 (*****)Curb weight of my vehicle: 6140 lbs Cargo weight in my vehicle: 1000 lbs I have a ******* receipt, Tow Invoice, credit card receipt and an official document showing the weight of the cargo for that date and time.On the small sign showing the tow towing fees, which is not towards the car park of the ***********, but in the opposite direction:towing Up to ***** LBS - $200.00 *****-******LBS - $520.00 ****** LBS & UP - $700.00 Price list is available. I saw this tariff by chance after my car was towed. Because this small sign is attached to the tree, it does not face towards the parked area, but looks towards the street or avenue right next to it. In other words, it can only be read from the street or avenue.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was unlawfully towed from my condo yesterday. I had the stickers and was parked in the visitors section. Despite that my car was still towed for no reason. I have seen cars all over the place without stickers without any ramifications . They just randomly come and tow cars without any rhyme or reason.

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of ************** ******* ** *****, my town house have 2 parking spots and have to park 3 cars. Went to the office of ********** and the manager told me i can and i have been suing my 2 spots for 3 cars for over 1 month.This morning my car was towed by Redmons towing 156 from **********.Went to the ******* office add the manager of the assessment call them from of me and told them i am not vaulting any rules. They promised that will speak with *************** call us.After 1 hour of no response from ******* i went to their office in ********** and have been told by *** that i am vaulting rules, because my tires are touching the road.Sending you pictures of proving that they are not touching the road.*** got me $100 discount for some reason so i paid $100 go get my car back so my girlfriends to go to work.*** was very roughs and interrupted me constantly on the phone. Very bad service and bad business practice.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was in an accident on 12/01/23 around ****p, and my vehicle was towed to Redmonds towing in ********** **. ****p I wished to retrieve items from my car, but was denied until 200$ tow fee was paid. So I figured after seeing the accident was not my fault I would let the insurance pay for it. Little dude I know after 4 *************** all taken car of, items were missing from my vehicle that were placed in the trunk. Now I've filed a police report & withheld the fact that I have 100% proof that they were in the trunk before my car was towed. Smh if the accident wasn't enough the tow yard too!

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/30/2023 Both the date of writing this as well as the incident. I had gotten my car towed for parking in what appeared to be visitor parking but was apparently not. Whatever, towing is a scam ill **** it up. However upon leaving their tow lot it is one lane in and out, I stopped for maybe a maximum of ****************************************** to pick up my car "good to go". Immediately a tow truck with a car on the back drove right up to the entrance completely blocking me in and threatening me. I didnt get a name but it was a black man maybe mid 20s or 30s driving a **** tow truck with license plate "1 ******". He blocked me in and was swearing at me and my girlfriend who was in the car with me. Threatening that he was going to "tow my a** right back into the yard", calling me names such as "dickhead" and threatening to block me in and hit my vehicle. Extremely unprofessional and threatening behavior from someone whos on the clock supposed to be doing their job.Not to mention, if you wanted me to move, probably not the best idea to drive inches away from my car and block me in from moving.I ended up reversing and driving over the curb to get out because considering the man was threatening me and my girlfriend, who knows if he will attempt to harm either of us.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction:August 13, 2023 Amount Paid:$200 Nature of Dispute:Unlawful Predatory Towing and damages Please see attachments for details of the dispute.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th, 2023 around approx 10PM, I had an automobile accident. Redmons towing came to pick up my totaled vehicle after the accident which I had no say in. The driver of the tow truck started to scream at me because he thought I left the car on, even after I repeatedly told him the car was off. The officer on the scene responded multiple times that the fire department was toying around with my car and that *** have caused the complications that the tower was experiencing. Afterwards the police officer told me I should report him due to his despicable behavior.The following day, I went to go pick up my vehicle from their lot and they provided the wrong location address, making me go all the way to their other location in a rush. They charged me a whole day fee of 55$ extra because my car had gotten in at 11:30PM, charging me 55$ for 30 minutes of time in their lot. I showed up to their site where my car was actually located and the woman I was dealing with was very unprofessional and did not seem to care for my situation or consideration at all. She was even dressed unprofessionally which I will attach a photo of (wearing flip flops). She went on to tell me that they lost the key to my car that I provided trying to deflect blame to other workers in the company, but not helping in my situation in the slightest. My key was still lost by them and the towing company experienced many complications because they were unable to turn one of the wheels that was locked in position.Ultimately my experience with redmons towing was not by choice and they abused that fact and provided undeniably awful service. They should not be in business. I would like a refund for the terrible service.

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They towed my vehicle illegally I had my permit parking pass in the window in the refuse to release my vehicle to me and it was towed illegally

  Business Response

  Date: 01/12/2023

  The vehicle was towed for no permit. the driver inspected all the windows of the vehicle and there was not a permit in any of the windows or in plain view. We take pictures of everything before we tow the vehicles. When the lady showed up to the yard she went out to the vehicle and and found the permit on the passenger side floor of the car under the seat. The permit was not in plain view nor could it be seen through the windows. We followed all laws that are applied to private property towing. if you have any further questions please feel free to contact me.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2, 2022 i paid $900 for a tow that was port to port then charged $60 for toll ways. They lied about where theyre located in order to get more money out of us, on first call said they were located in ********** then told ** they were coming out of *****, they originally charged 145 then charged me 175 when they got to me to drop off the vehicle

  Business Response

  Date: 08/08/2022

  The customer was quoted a rate of 175 per hour plus any tolls incurred during that time. A port to port rate is when the truck leaves the shop to when it gets back. The first available truck was at our Elgin. Our 2 facilities are 15 minutes from each other so there is no real time difference in a port to port rate. We also spent extra time at the truck dealership while the customer tried to pay for the truck so we could tow it out. If you have any other questions please feel free to contact me.