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Business Profile

Windshield Repair

Advanced Auto Glass, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Maulik P

    Date: 01/23/2024

    If allowed I could have given zero or negative star to this place. ***** @ this shop is highly unprofessional & rude with conversations. I will share details as below; On 01/20/24 - I had scheduled appointment on Tuesday (today) on 01/23/24 for 09:30 AM. (as this was a only very first appointment was available).01/22/24 (Monday) - I did called ***** and seek confirmation for my appointment for Tuesday on 01/23/24 at 09:30 AM, as my wife has to take day off at work to meet this appointment. I did verified this with ***** and after assurance from him, my wife decided to take off on Tuesday 01/23/24 to meet appointment.01/23/24 (Tuesday) - At 09:05 AM on Tuesday i received a call from ***** informing that due to weather they are significantly delayed as he hasn't provided services to even his first customer. My spouse ****** and left the home at 08:55 AM to drive 25-minutes to this shop. Upon further asking for estimated time , he said he is unsure and can not tell me what estimated time, asked me to call my spouse to return home and if she comes to the shop, she has to wait for hours and hours. (He was unsure how long)As ***** was not giving me proper or estimated timing, I just said this is not right as; (1) I had called-verified and reconfirm my appointment 24-hours prior to scheduled visit and after assurance from *****, my wife had took a day off at work. He said rudely said your appointment is canceled. Its 09:20 Am & 01/23/24 (Tuesday) at present, my wife just returned home from in her way to the shop. Missed her work for today & won't be able to get her work done. Highly rude - ****************************** behavior from ***** from Advanced Auto Glass. Hope, this will help someone!!        

Advanced Auto Glass, Inc. is NOT a BBB Accredited Business.

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