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Business Profile

Audio Visual Equipment Rentals

Encore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment Rentals.

Complaints

This profile includes complaints for Encore's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Encore has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Encore

      5100 N. River Road Suite 300 Schiller Park, IL 60176

    • Encore

      800 N. Michigan Ave. Chicago, IL 60611-2105

    • Encore

      511 N. Columbus Dr. Chicago, IL 60611-5590

    • Encore

      909 N. Michigan Ave. Chicago, IL 60611-1935

    • Encore

      198 E. Delaware Place Chicago, IL 60611-1816

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filling because I was given a letter of no rehire for questioning one of the two head riggers for Encore. I had questions because I applied with them as a lead rigger and have been denied within a week stating that they found someone who is more qualified than I. People that I know who work with Encore stated that was odd when it takes 2 weeks to get the email. Ive applied 3 times and same outcome. Almost a month later I was picked up as a production rigger for arenas and stadiums. It made no sense to me so I questioned how is it possible that they claim Im not qualified to lead in ballrooms and convention centers but Im qualified in arenas and stadiums. I was then threatened by ***** ***** (1 of the two lead riggers for encore) through text. And next I heard I was going to be given a letter of no rehire. I was told I was getting it a letter of no rehire for making threats but would not say what threats were made to warrant the letter of no rehire. On my end I mentioned I would sue for discrimination and harassment and defamation of character. Im attaching what I applied for, the email I received, the list of rigging positions that are open for applications and the text I received from ***** *****. And Im going to provide proof of defamation of character.

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