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Business Profile

Pet Boarding

Paradise4paws

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Reviews

This profile includes reviews for Paradise4paws's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Katherine G

      Date: 05/08/2023

      Katherine G

      Date: 05/08/2023

      Brought in two cats (Mixtape and ******** for boarding. During check-in, they didnt have on file that the cats needed two separate bungalows. They asked me for Mixtapes medicine directions. All previously given during making the reservation. I was told that I would be contacted if the cats can be accommodated into separate rooms from a supervisor. I was never contacted. I was told to park in the wrong spot and luckily when coming to check-out, the manager moved my car to the correct location. Mixtape has cancer and needs medication for internal bleeding. I was contacted on the second day of boarding that they have given Mixtapes medication 9 times more than she is supposed to have. They contacted my vet. I spoke with the supervisor and they said they would only allow supervisors to give the medication to mixtape now and that is a special charge and they wouldnt charge me for that. Gee thanks. I asked how much is left of the medication and they said one more dose. I asked them to not give the last dose. However, when they gave me the medication back at check-out, there were no more doses left. They did not charge me for Mixtapes stay. But I am still traumatized by the situation and with all the miscommunication and lies.

      Paradise4paws

      Date: 05/22/2023

      Hi *********, We are very sorry to hear you did not have 5-star experience with us. The health and safety of our guests is a top priority and we take your feedback seriously. Our General Manager has connected with the team to review your stay and the areas of improvement. They hope to connect with you as well to answer any additional questions or concerns you may still have. We hope ******* and ******* are doing well and again are sorry we did not meet the expectations we set for ourselves during your recent stay with **.

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