Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my sons PS5 into ********** on 2/22/25 because it would power on and immediately power off. I called prior to going to the business and talked to the owner and let him know the issue he said its a short. When I took it in he plugged it up and saw what it was doing and said its a power issue and would be $189 to fix. I told him okay and he gave me an invoice which I still gave. After not getting an update I called on day 4 and was told they are still working on it. After a week and a half of them having the console and my additional updates I called and was told it couldnt be fixed and I could pick it up anytime. On the day I went to pick it up the owner pulled out an invoice that had the original numbers scratched out and he wrote diagnostic fee of $49 on it. I was never told if it couldnt be fixed there would be a $49 fee. That fee is not listed on the invoice I was given anywhere. If I would have been informed upfront that it was a chance it could not be fixed and if not I would have been charged $49 I would not have done business with this company. The owner made it seem like he knew exactly what was wrong and never said its a chance it may not be fixable.

  Business Response

  Date: 03/24/2025

  She dropped off her PS5 and typically it is a $49 diagnostic fee.  I didn't charge the $149 because it wasn't fixable.  Any where you go a business charges for their time.   

  Customer Answer

  Date: 03/25/2025

  Complaint: 23031461
  
  I have reviewed the business' response and am rejecting it because:

  The diagnostic fee is blank in the invoice I was given. Business owner did not state upfront or even prior to picking up the console that there would be a fee. If I would have known upfront I would have looked around to compare prices. Business has hidden fees! Check the invoice provided.
  
  
  Sincerely,
  
  Kia *****

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my son Xbox fixed here on or around Dec 6 and he had it for a few days he didn’t use it until his new tv arrived which was in the 8 we call company back and explained issue owner said bring it in I said maybe Monday so I was tired from working so I took it on 12/12/23 before then after plugging up game didn’t come on and we notice the HDMI part was loose we call the shop he said bring it in I set on the parking lot for awhile catching up with some email. The owner of ifixgadget sent a text, stated that they can’t fix the game under warranty because it looks like customer damage it by dropping and he sure 90 % may have drop the game. The owner wanted me to pay another $160. I believe the game was rush throw it to fix it and also after reviewing some of the reviews seems like this maybe a common practice. Also kept the hdmi port and left the port empty

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my ************ up there to be cleaned. It worked fine for a couple weeks then stopped working. I called up there to see how the warranty works. The guy never replied until a few days later. He gets really rude when I try to talk to him about my ************. The guy told me I'm not allowed on the property. I just want to get my ************ repaired. I'm out $500 and neither one works.

  Business Response

  Date: 03/02/2023

  I was sick for a week because I had Covid.  I told him I'm sick, I don't care, I'm not going to open my shop because I'm sick.  He calls trying to intimidate me by calling a police officer.  I told him he was not welcome in my shop anymore and that was it.  I don't care what he says, it's my business and I don't open a shop to accommodate the customer.  He is not welcome in my property, he is not allowed in my shopping center period.  It is his fault.  I don't want to be contacted by the *** anymore regarding this complaint.