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Business Profile

Repossession Services

R & R Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

This profile includes complaints for R & R Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was repossessed while I was not home, I was not able to retrieve anything from the vehicle. No one ever reached out to me to inform me where I could retrieve my personal property from. When I did find my car, I was still within the 45 day timeframe and was told I needed to pay $225 for my personal property due to storage fees. My property is being held ****** by the towing company.

      Business Response

      Date: 02/24/2025

      We are in compliance with Illinois Public Act 097-0576 Section 110 (c) (d) (e)

      A letter was mailed to the debtor explaining the process to get the personal items back. 

      Customer Answer

      Date: 02/25/2025

       
      Complaint: 22933858

      I am rejecting this response because: no one informed me and the property inside the vehicle is mine not the debtors. The fee being added is being charged to me not them so I should have been informed directly regarding my property.

      Sincerely,

      Tavionna ****

      Business Response

      Date: 03/24/2025

      A letter was sent to the debtor per state law. It is out of our control if the debtor did not receive the letter. The person making the complaint is the debtor, so we are unsure why they are saying "the property inside the vehicle is mine not the debtors".

      Customer Answer

      Date: 03/24/2025

       
      Complaint: 22933858

      I am rejecting this response because: the property is mine not the debtors. It was my personal things that belong to me, which were removed from the vehicle. My birth certificate was in there and stuff I paid for. I was fine with paying the $100 fee for whatever but how am I also being charged storage fees when I didnt know where my property was being stored at until weeks after the vehicle was taken. 

      Sincerely,

      Tavionna ****

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