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Business Profile

Auto Repairs

Chicago Midas Dealers Assoc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Chicago Midas Dealers Assoc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Chicago Midas Dealers Assoc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Roughly in March 2023 I took my car into Midas for front brake repairs, rotors and pads. A month or so later I took my car in again to have the back brakes repaired rotors and pads. Since then, I have had to come in more than 3, times because my new brake pads and or rotor were squeaking and grinding, currently my brakes are grinding and squeaking again. Squeaking again after having them temporarily fix the brakes 3, previous times between March 2023 and now Nov 2023. Because I had to come in for 4 hours total to have new brakes serviced, I am asking for a refund of ****** I am also asking that Midas fix my brake problem completely.

      Business Response

      Date: 12/04/2023

      *****,

      Please send a copy of the original invoice, so I may route your concern to the correct Midas location.

      Thank you,

      *****************

      Business Response

      Date: 01/12/2024

      Thank you for forwarding this to our attention.

      We are always concerned when a customer is not satisfied with the work, we have done for them.  I have spoken to the customer, and he has made an appointment for tomorrow.  We reviewed his repair history (3/2023), and his repairs are still under warranty.  We will test drive the car to confirm his concern and inspect the vehicle for the cause.  We will honor his warranty, but it is understood that there *** be other things causing these problems that *** not be under warranty.

    Chicago Midas Dealers Assoc. is BBB Accredited.

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