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Business Profile

Retail Stores

Made of Rose

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a week before Valentines Day my son decided he wanted to order a Rose **** from the Made of Rose website for his girlfriend. The website at that point said "Guaranteed by *********** Day" along with a countdown. He has saved up money specifically for this and went forward with purchasing the $80 rose bear. Throughout the week we tried to track the bear. Most of the time it showed it sitting in ** and not moving. When we contacted customer service they said they would work on it and said it would be delivered. *********** day came and went with no bear. It hadn't moved from **. We took into consideration the holiday and other factors but we still have not received the bear. My husband has emailed them repeatedly including requesting a refund. At this point the tracking reports different information. It will say "item cant be found" or its in *******. At this point I feel that this company is a scam. I want a full refund for my son. As I said he is 14 and saved up his allowance for this.

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers from this site and not only did they not come by Valentines Day but they never came at all. I asked for a refund and have not heard a response I would like my $150 back

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three led ******* **** glass domes and the order shows that a label was created by the company on December 4th and then shows is awaiting pick up from carrier. I have been in contact telling them about what the tracking information is telling me and requesting they give me a 100% refund. I spent almost $205 on their site.

    Business Response

    Date: 01/04/2025

    Dear BBB Representative,
    Thank you for bringing this matter to our attention. Upon reviewing the details of the complaint, we can confirm that the requested order cancellation has been processed, and a full refund has been issued. Proof of the refund has been attached to this response for your reference.
    We sincerely apologize for any inconvenience caused during this process. Our goal is always to ensure customer satisfaction, and we appreciate your understanding in this matter.
    If there are any additional concerns or questions, please do not hesitate to reach out. Otherwise, we kindly request the closure of this case as it has been fully resolved.
    Thank you for your time and attention.

    Customer Answer

    Date: 01/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I had a credit post to my checking account already!  Refunded 100%, so I am satisfied. 


    Sincerely,

    **** ******

Made of Rose is NOT a BBB Accredited Business.

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