Complaints
This profile includes complaints for Wilke Window & Door Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a contract on September 23, 2024 with Lifestyle Kitchens and Baths, a division of Wilke ******************************** for a new quartz countertop. The "price includes measure and installation of tops and sink. Plumbing not included. Final measurements to be confirmed at time of template and may affect final cost. NOTE: PRICE INCLUDES REMOVAL AND DISPOSAL OF LAMINATE TOPS."About a hour after signing the contract and paying half of the total bill $2122.50, the designer called and told us the price of the removal had increased and it would cost us and additional $750.00. I explained that the contract that we signed included the this cost. She explained that she just found out about the increase.The countertop has been installed and we are waiting on the final bill, we will still dispute this additional cost.
Business Response
Date: 11/05/2024
We have been in communication with the customer and the misunderstanding has been resolved.Customer Answer
Date: 11/05/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
******** And ****** *******Initial Complaint
Date:11/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased cabinets to remodel a kitchen and the finish was very poor quality. They had to be returned and new cabinets had to be made. I was told my order would be expedited, and I was told it by one person three weeks, and another person told me they would even try to have them in two weeks. I was also told the project would be baby sitted and personally inspected to insure this wouldn't happen again since I was without a kitchen. The cabinets were delivered 6 weeks later, and the quality was as bed if not worse than the first cabinets. The cabinets were returned on 11/16/23, and as of today, 11/21/23, I've not heard from anyone with any options for my situation. At this point I would like a full refund for the cabinets and hardware I paid for in full.Business Response
Date: 11/22/2023
We have reached out to the customer and resolved the issue in question.
Unfortunately, with it being a holiday week it took a couple days to rectify with our cabinet supplier.
We apologize for the inconvenience.
Thankyou,
Customer Answer
Date: 11/22/2023
By coincidence, the company reached out to me by phone shortly after I filed the complaint. They have offered me a full refund, however, they will only mail a check and I can't pick up payment in person. I will consider it resolved once I receive my refund by mail. These payments were made on a credit card so I am unsure why it cannot be refunded back to the card.Customer Answer
Date: 11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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