We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bedding

City Wide Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for City Wide Mattress's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

City Wide Mattress has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • City Wide Mattress

      700 W. Jefferson St Shorewood, IL 60404-7608

    • City Wide Mattress

      223 N Lincolnway North Aurora, IL 60542

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a mattress and when it was delivered the first and only night I slept on it, it was laying on a water bed deflating. Went to the store the next day and was to that someone from the store had to come and look at it. The man was astounded when he saw it, this mattress was 3" lower than the other side and very smash. He stated he need to talk tp the Sealy rep and get his refund first before he could send out another one which would have needed the ******************* Well 3 weeks ( with no mattress to sleep on) later I got a replacement which had a BIG ***** tag on it. That night I slept on it and AGAIN one side is very soft than the other side which is firm. I called the store and was told to give it ***** days to adjust to me body, WELL nope didn't happen and now the store states they will NOT exchange or refund my money. I am a senior and on limited income. This is NOT right business tactic.

      Business Response

      Date: 08/09/2023

      The data here is incomplete. The day we did her warranty check she was explained to that a replacement order takes 2 weeks as do all orders when a mattress is not in stock and we delivered and swapped her mattress the day citywide received it.  However this was done as a courtesy as she in fact had no warranty as she purchased only a mattress and not a complete set. She was told that as her boxsprings are over 15 years old that NO manufacturer will warranty a new mattress on old foundations. She then tried again and I explained to her that I would not as the first time as we stated was a courtesy and her foundations are too old and need to be replaced a that is why she was having this issue not the actual mattress 

      And as far as the statement that our mattress had a BigLots tags that is outrageous. For one we have been in business 50 years with our vendors. Also that bed is made for us with our name as she seen on her law tag. 

      Customer Answer

      Date: 08/10/2023

       
      Complaint: 20389973

      I am rejecting this response because:v See attached

      Sincerely,

      ***********************

    City Wide Mattress is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.