We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

MLS Player Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a "CUSTOM 2023/24 ************** FC *********** Red and Black **************** Jersey" on October 16 from mlsplayershop.com, which states to be "officially licensed." I immediately noticed a charge from "www.insurancemural.com" on my credit card for $129.90.Suspicious, I checked out the website, which was in Chinese. I then decided to email mlsplayershop.com at their listed address of t-************************.I asked them: "Is this an Authentic ****** made by ****** or is this a fake?"They replied: "We all ship for real! You can see our real pictures" and "****** first-hand source, you can rest assured that the original high quality ******?"When I received the ****** ***** tracking: **************************) on October 26th, it looked really bad and cheap. I then purchased another 2023/2024 Authentic ****** ************** Jersey from a reputable source at Fanatics.com to compare. What I found was very different.Given that the mlsplayershop.com ****** is fake, I disputed the charge with my credit card and then emailed t-************************ again with photo comparison. I also asked for a return and full refund, as listed on their refund policy. They responded back:"Hello, we are all source foundries, you can rest assured to use." and "Sorry, we are real and original and we have sold thousands of these ******s and the customers who have received them love them!" and "All of our ******s are shipped as they appear on our website." and "Each ****** style and fit is different and the model number is different, all ******s are shipped as shown on our page.We only sell authentic and original ******s, thank you!"They will not acknowledge my return request, or that the ****** is fake, and have now stopped responding.

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a size small, 2022-23 ****** FC 1 ********************* Away Authentic ***** Jersey from mlsplayershop.com which says at the top that they are an "officially licensed MLS store". The photo on their website of the jersey that I was ordered was of the actual authentic one, however when my jersey arrived, it was not at all like the one in the photos and is very clearly a knock off. The jersey I received had the front sponsor's name (YETI) ironed onto the jersey all wrinkled, which the actual jersey would never have. Also, the logo of the sponsor on the sleeve (Netspend) is a completely different font and not even close to their actual business logo that should be on the jersey. Additionally, there is supposed to be a black piece of fabric wrapping around the bottom of the sleeves, and the jersey I received does not have that, yet the authentic jersey should have it. The material is very clearly cheap and fake and not what a $100+ jersey should have. I've included pictures of the jersey I received, as well as a screenshot of the "authentic jersey" I was supposed to receive from their website.

MLS Player Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.