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Business Profile

Tractor Equipment

P&K Midwest

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2024, I purchased an S240 Riding Lawn Mower from P&K Equipment, ******, Il. It has less than 5 hrs riding time on it. I purchased the extended warranty plan which doesn't expire until April 2031. ************** said that debrie fell into the gas tank and is charging $550 because this is not covered by warranty. This mower's gas hole is HUGE! P&K stated that getting grass and other debrie is a "common problem." Why isn't this stated in the manual or why wasn't I advised of this "common problem?"I should've received a warning from employees about the "common problem" Plus there is no way that any grass would go unnoticed as the gas hole is so huge. I paid cash for this Riding Lawn Mower and believed I was purchasing a quality product.I am upset over this purchase, its inferior quality, and the fact that it's going to cost me $550. Please help me resolve this issue with P&K Midwest. Please settle this unwarranted and expensive purchase of a VERY LOW-QUALITY riding mower from P&K Equipment, ******, **. I feel I am being taken advantage of because I'm elderly. P&K needs to waive the $********, debris that fell into the gas tank would be very obvious. It is delivered with gas already in it, so how do I know P&K isn't responsible?It also has poor shocks, rides very bumpy and doesn't go up small hills like it ********* 25 yr. old **** Deere Sabre had a smooth ride and was able to do hills with ease.When the guy from P&K picked it up, it started right up. If the filter was as full and as plugged up as P&K said it was, why would it start so easily for the guy who picked it up?I feel I'm being taken advantage of as a senior citizen that paid CASH for the purchase and extended warranty of a poor-quality **** Deere Riding Mower. P&K needs to waive the $550 repair charge.

    Business Response

    Date: 12/23/2024

    WE HAVE TRIED ON SEVERAL OCCAISONS TO CONTACT ****** ***** BUT TO NO AVAIL. MY DISTRICT MANAGER HAS AGREE TO WAVE ALL FEES. FUEL RELATED ISSUES ARE NOT COVERED UNDER WARRANTY. WE WILL HOWEVER TAKE CAR OF THIS **** AND RETURN THE **** TO HER.

    *** OVERFIELD 

    SERVICE MANAGER

    **************

     

    Customer Answer

    Date: 12/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

P&K Midwest is NOT a BBB Accredited Business.

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