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Business Profile

Auto Equipment Manufacturers

DRiV

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Equipment Manufacturers.

Complaints

This profile includes complaints for DRiV's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DRiV has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • DRiV

      7450 McCormick Blvd Skokie, IL 60076-4046

    • DRiV

      27300 W 11 Mile Rd Southfield, MI 48034

    • DRiV

      15701 Technology Dr Northville, MI 48168

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern:I recently purchased(7/18/24) from Fel-Pro, a division of DRIV, their TCS ***** gasket kit. It did not come with the square gasket as shown on Fel-pro's website. I purchased it from Advanced Auto parts, which was a special order, and the package was sealed and never opened. I submitted a complaint online using Fel-pro's "Product Complaint Form" and have still to receive a response.Moreover, I contacted their customer service ************** number and spoke one of their representatives named ************************* and told him about the situation. He stated to send him an email(************************************************) attached with pictures.I still have no response from this company despite the numerous attempts.

      Business Response

      Date: 08/13/2024

      Hello, 

      We have shipped the missing parts out to the customer via FedEx ************. Thank you for your business! 

      Customer Answer

      Date: 08/13/2024

       
      Complaint: 22114026

      I am rejecting this response because:

      I have to wait until I receive the package to make sure everything is there as they are stating.


      Sincerely,

      *****************************

      Business Response

      Date: 08/15/2024

      This part was delivered 8/15/24 at 2:20 PM via FedEx 679186637491.  Thank you! 

      Customer Answer

      Date: 08/16/2024

       
      Better Business Bureau:

      Just received that gasket.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I bought 4 Monroe ************** Quick- Strut on Amazon.com sold by Amazon on Apr 30, 2023. ******************** website I could get a rebate for $150. I submitted a rebate form on Monroe.com on May 03, 2023 and got a machine-generated email saying they received my rebate submission and it is under review. And I should get an email notification within ***** hours confirming if my submission has been accepted. But I have not get anything from them until now. During that time I tried to contact ****** Rebate support on Jun 12 and Jul 13 to no avail. All I got were machine-generated emails from them with case ticket ID numbers **** & ****. I also tried to submit Contact Form on Drivparts.com and got no reply. Thank you!

      Business Response

      Date: 08/28/2024

      We checked our records for the consumer My ***** and can confirm this consumer did receive a $150.00 gift card - providing additional details below which we pulled from our records and the gift card dashboard to show proof of receipt. This may be good to reference on the BBB link provided to close the ticket: 
      Name: My *****
      Email: my*****************
      Distribution date to the consumer: 9/25/2023
      Status: Redeemed on 9/27/2023; this user received the link via email and followed the prompts to register and receive the gift card

      Please advise if you need anything further from me to get this concern closed. Thanks!

      Thank you,

      ***************************

      Customer Answer

      Date: 08/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      My *****

    DRiV is NOT a BBB Accredited Business.

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