Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 minutes job I was charged $226.00. All the guy did is adjust the cable and tightened the s**** Garage open 1/3 instead of all the way.

  

  Business Response

  Date: 06/16/2025

  To whom this may concern,

  We want to start off by saying we appreciate the opportunity to address the customer’s concerns and are committed to resolving this matter fairly and professionally. We understand that the customer felt the cost for the service did not align with the time spent on-site and felt they were overcharged for the job. After reviewing the service provided we have mutually agreed to adjust the total charge from $226 to $150.00. We will be refunding the difference of $76.00 back to the customer as a gesture of good faith and in the interest of maintaining positive customer relations. 
  The customer has confirmed their agreement with this resolution and indicated that they will remove the BBB complaint upon receipt of the refund. We believe this is a fair compromise and are pleased to have reached a solution that works for both parties. We value our customers and always aim to provide transparent and quality service. Thank you for allowing us the opportunity to resolve this matter.
  
  Sincerely,
  BH Garage Door  

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  
  
  I settled the problem with the vendor and refunded some money. Instead of $226.00, they agreed to charge me $150.00. Thank you for your help.

  
  Sincerely,
  
  
  
  Carmencita Ruiz Panaga

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a home and needed garage door serviced, reached out to BH GARAGE DOORS since they had good reviews. Ended up purchasing a new garage door and giving half of the payment up front, was told door will be delivered in 3-4 weeks at the most. Two months later I have made multiple calls to follow up, not once had the garage door company emailed called or texted to update me, now they claim this morning they found out the garage will take a few more weeks even after their own secretary sent a *** advising door will be delivered this week of December. They state no refunds are issued and I did not sign any documents in this regards, all the documents which they provided me with during transaction was the receipt of my Zelle payment.

  

  Business Response

  Date: 12/17/2024

  Dear *****,
  Thank you for your patience, and I sincerely apologize for the frustrations youve experienced throughout this process. We completely understand how disappointing and inconvenient it can be to deal with delays, especially after being told one timeline and having that extended beyond expectations.

  Please allow me to provide some clarity on the situation. Unfortunately, delays in delivery are out of our control, and we dont always receive updates when they occur. We are fully aware of how important it is to keep our customers updated, and we genuinely regret that we were not able to reach out to you sooner with more consistent communication. This is something we are working to improve, as your experience is very important to us.

  We understand that the lack of communication has caused confusion and frustration and we want to reassure you that we are doing everything in our power to work with our suppliers to get the garage door delivered as soon as possible which is why we want to work with you to offer a reasonable compromise.

  As we discussed previously, were offering to replace your current springs with the upgraded blue coated springs at no additional cost to you in hope that this adjustment demonstrates our commitment to providing you with the best service possible, despite the delays. We will remain in touch with you and keep you updated as soon as we have new information on the delivery. Kindly let us know if this serves as a satisfactory compromise, and feel free to reach out if you have any further questions.

  
  Best Regards,
  BH Garage Door Inc.
  **************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BH garage door *** ************ Thursday November 9th 2023 Amount charged - Labor $100 - door panel retainer $150 - Weather strip $75 - Installation $125 I also have all the invoices as proof. I called this company to come out and look at my garage because water was coming inside my garage when it rained. They came to my home and gave me a quote to fix it. A few days later they called me back to see if I was ready to proceed with the job. A worker came out and claimed to fix it but a couple days later it rained and water came in the garage. I called and they sent out another worker to check and fix the job. Again it rained and there was water in my garage. Finally another man came out and took a bunch of measurements in my garage, he told me that it had nothing to do with the seal on my garage door. That the concrete is uneven and until thats fixed water will come in. I called the company and told them the job was done wrong and I would like a refund. They told me that this is not their problem and Im out of the money. Basically i never needed the seal and they told me I needed a service that even one of there workers old me I didnt need. I feel like this is fraud.

  

  Business Response

  Date: 01/24/2024

   *******************************
  BH Garage Doors 
  7812 ***********.
  ****** ** 60077
  
  To whom this may concern,
  
  
  I am writing to you on behalf of BH Garage door in regard to complaint case
  21122421. On August 15, 2023, a technician was sent to the residence of ****
  ******** at *****************************************************
  
  The technician was sent to assess the garage doors functionality and provide the
  customer with an estimate of work needed at that time. Customer decided to go
  with the 1st estimate out of the two quotes given by the technician on August 15,
  2023.
  
  
  
  The customer decided to go with estimate 1 on August 15, 2023, which included torsion cables for $75, bottom brackets for $95, and labor for $130 totaling $300. On August 25, 2023, the customer decided to go with the 2nd estimate given by the technician on August
  15, 2023. This estimate included a bottom panel retainer for $150, weather strip
  for $75, and labor for $125 totaling $350.
  
  
  Customer paid and signed invoice 1 on August 15, 2023, and paid and signed for
  invoice 2 on August 25, 2023. Invoice was texted and emailed to the
  customer along with both estimates. Our invoice clearly states When replacing
  the bottom seal the technician cannot guarantee that a replacement will fix ALL
  issues involving leaks or water from entering under the door DUE TO BAD
  CONCRETE.
  
  After the initial visit on August 25, 2023 the customer Mozirski called back to complain that the seal we previously installed was defective. The same technician was sent out on September 7,2023 who replaced the seal with a brand new one.  
  
  
  After our visit on September 7, 2023, the customer kept calling back multiple times a day, this time requesting to have a technician fix other issues that she claimed had to do with the work that was originally done. On September 26, 2023, we sent another technician out to confirm that the weather strip and other parts that were listed on the 2nd invoice were installed correctly. The technician assessed the garage door and confirmed there were no additional corrections needed at that time because the previous technician installed everything correctly. A few weeks went by before the customer reached out again, this time claiming she had gaps on the side of the garage where you can see light coming through to which we then sent out another technician to replace her weather stops on the sides of her door. Since this was a new job and a separate job from the seal itself the customer had agreed to pay $100 for the labor and installation which we normally will charge $350 for this type of service but in order to keep customer satisfaction we decided to give her a discount. 
  
  
  
  On December 14, 2023, we sent one last technician out to the property at the customers request. Upon inspection the door had no gaps, and it was confirmed once again the seal and stops were installed correctly.
  Customer did not agree with the technicians suggestion that water could be
  getting in due to a concrete issue. Customer later went on to call multiple times a
  day requesting we issue her a full refund due to the water leakage in her garage.
  
  
  We strive every day to ensure our customers are satisfied and well educated on the
  service we are providing daily. Both invoices and estimates have been attached for your review. At this time we will not be issuing a refund. 
  
  
  
  Please contact our office if there is any additional information needed. Thank You!

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21122421
  
  I am rejecting this response because: 

  When the technician came to my house to fix my garage not being able to open or close we discussed the issue of the water coming in the garage. He told me that my garage door needed a new seal. A few days later the company contacted me to see if I wanted to continue with the project. Since this is what he told me I agreed to have the repair done. At this time nothing was said about no guarantee due to concrete. To have me sign a invoice after the project has been completed saying there's no guarantee doesn't make sense. I would understand this if it was said before the work was started. As I stated in my complaint I had several workers come out to my house to look at the seal. It wasn't until the last tech came that I was told about the concrete. This is the only worker that did any measuring. The company doesn't want to give a refund because they sent several workers to my home. If they would have measured in the first place they would have known this wasn't a seal issues. It seems to me that this company tells you that repairs need to be done that don't actually need to be done and then have you sign a no guarantee contract after. To me this is fraud. I would like a full refund this project. 

  Thank you.

  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/09/2024

  To explain a little about the work we do whenever a technician goes to a job site he is supposed to do a full evaluation of the door and make any recommendations that they believe are necessary in order to have the door running to the best of its ability.  All of our technicians have been trained to follow the 25-point garage door inspection list which will allow them to make recommendations for any work that they believe needs to be done immediately or any work that *** need to be done in the near future.

  Upon leaving the job site someone on our team will follow up with any customers that were left with estimates to see if ***be they were interested in continuing with the work that was mentioned. When the customer first called, we came out due to the door not opening to which we fixed the cables, brackets and roller and left the door in good running condition. Technician left an estimate for her seal due to wear and tear to which we not only offered a discount but the customer was the one who reached back out to us to come back for the job. During that scheduling it was never mentioned she wanted to do the seal due to a water leak nor did she mention anything about that matter. If the customer asked if this would fix her problem, we could've told her that the seal can help in a situation like this but it wouldn't 100% cover all issues regarding leaks. The only question that was made was if we can do the job for $325 instead of $375 to which we agreed to a $25 discount lowering her final total to $350.

   All technicians are supposed to collect signatures prior to starting the work in order to show that the customer has agreed to a price and will be paying said price for the work that is going to be completed. Customer had already received and signed an invoice from the first job we did in which the invoice states that seals do not cover all leaks therefore the customer cannot say she was lied to or blindsided by this statement since she already had been given the terms and policy from the beginning. Following this initial visit, the customer kept asking us to come back out to do other work that she claims was our fault, on one occasion customer even had us come out just to pull the emergency lever on the door because she said she didn't have the strength to pull it herself and in order to keep her content our supervisor agreed to come out and fix most of these issues under warranty including the pulling of the lever. Customer continued to call us back for other issues that had nothing to do with what we did and now because we refuse to come out and fix these issues under warranty the customer is saying she was ripped off and lied to about the seal which was not the case.  
  

  In an effort of good faith, we are willing to refund the customer $100 back from the services rendered.

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BH Garage doors sold me a defective garage door opener for $1400. It was the Lift Master Opener Model ****w. It has been a nightmare trying to get the workmen to come and repair it. The workmen keep cancelling and rescheduling the appointments. So far, I have missed 2 days of work waiting for them. This has caused me many days of trouble trying to get it fixed. At this point, I just want my money back and for them to uninstall the garage door opener. I will never buy anything from BH Garage doors.

  

  Business Response

  Date: 02/16/2023

  To whom it may concern,
  
  Im writing to you in regards to a written complaint submitted to your department on 02/14/2023 regarding a garage door repair service provided to ********************;at 749 ****************. ********, ******** 60126. 
  
  
  The customer first reached out to our company on 02/10/23 stating they needed service. We sent out a technician that same day and he diagnosed the issue as being the motor to which he then sold them a new opener model **** with 7ft rail for $1400 which included labor as well. Upon leaving the property everything was working fine however a few hours later we received a call from the client stating they were having issues with the remotes. We had the technician manager give the customer a call to see if we could help them over the phone which we were able to do, leaving the issue fixed. 
  
  
  
  The following day on Saturday 02/11/23 the customer called the technician letting him know they were having an issue with the door opening so we scheduled them for the following morning between ****. When Sunday morning came around the technician gave the customer a call with an eta for his arrival, this call led the customer to let us know that the door was working fine and they no longer needed for us to stop by leaving us to think the issue was resolved.
  
  
  Around 1pm Monday 02/13/23 the customer reached out to the technician stating they were once again having issues with the door. We had the technician manager give them a call who then decided we should schedule for someone to come by in person. He went ahead and scheduled them for that following Tuesday morning 02/14/23 between ****am.
  
  On the morning of the appointment 02/14/23 the technician who originally installed the opener had a medical emergency and was not able to come by leaving us to need to send somebody else and due to us being short on technicians that morning we called the customer to ask if we could stop by at a later time to which they agreed for us to stop by between **** instead. The technician called to confirm the appointment with the customer seeing as he was getting stuck at his current job and gave them an estimated arrival time of 2:30pm however what we were not expecting was for the technician to get stuck at this job longer than what he thought. When the technician didn't arrive at the property by the time frame they were given it seems the customer got upset thinking we wouldn't show up and began leaving negative reviews on different platforms. Seeing as we weren't sure when the tech would be able to head that way, we decided to send a technician from a different area to stop by and try to resolve the issue.  Within the hour that it took for the 2nd technician to arrive at the property the customer was able to spread his message across social media stating that we refuse to come by and fix the problem. The 2nd technician arrived at the property close to 4pm and saw that the issue was being caused by a faulty system we received from the warehouse so he went ahead and replaced the opener leaving the issue fixed. Due to the client being upset we even went ahead and decided to upgrade the model of the opener at no extra cost in hopes that he would be satisfied but to our despair it does not seem that was the outcome. Although we've already replaced the faulty system, the customer continues to spread on social media that the issue has not been resolved and is causing issues for our company's name. We've tried contacting the customer since the day we stopped by and he is not answering or returning any of our calls leaving us with no resolution and our hands tied. 
  
  
  
  
  Please let me know if you have any questions or concerns, my contact information is listed below.
  
  
  --
  Best regards,
  ************************;
  **************
  BH Garage Door Inc.
  7812 ************************************************

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 29, 2022, I called BH for a problem with my garage door. BH said I needed new sensor lights. I was told that everything with the door was now fine. A few days later I was taking my dog for a walk. I use a pet stroller, as I'm disabled and need a ******. I had just cleared the door when it came crashing down, bouncing off the floor. If my dog or I had been under the door when it let go we would have been killed or very badly injured! I called the company and told them what had happened. The second man came out and agreed with me that the first man had not done a good job. He supposedly fixed the problem. On December 10th the door fell again. I was told that when the door falls like that, it falls with 500 pound force. This would certainly kill my dog and gravely injure or kill myself! I called a different company to come fix the door. The man from the new company told me that what had been used to hold the door to the electric door opener was NOT ADEQUATE. He threw the pieces BH had put on the door opener away and installed a totally new bracket on the garage door. I told BH I want a full refund for the terrible work their people had done. They wanted to come out for a second opinion. I told them that I had, had the door fixed by another company, since I certainly would never trust them to do any more work. I was given the understanding that they don't intend to refund my money. Further more, the work BH did cost me $330.00. The man who actually fixed the door said he would have charged me $130.00 for the exact same thing BH did. I will certainly appreciate any help you can give. I'm a senior on a fixed income and I can't afford to throw money away. Nor can I afford to have my dog or me be hit by a falling garage door. I'm already disabled. Had I been hit by the falling door and managed to live, I most likely would never have been able to live on my own ever again! This company needs to refund my money, since they never fixed the issue at hand.

  

  Business Response

  Date: 12/22/2022

  BH Garage Door Company
  7812 ***********
  ******, ** 60077
  Better Business Bureau
  121 **************, Suite 2000
  *******, ** 60601
  Re: *****************************
  ID: ********
  
  To whom it may concern, 
  Im writing to you in regards to a written complaint submitted to your department on 12/13/2022 about a garage door repair service that was provided to ***************************** at ************************************************************** on two different occasions, October, 29th 2022 and November, 2nd 2022, this is an effort to clarify the events that took place on those two particular days.
  On Friday, October 28th, 2022, at approximately 7:30 p.m. we received a work order regarding a garage door service request at **************************************************************, our customer service representative called the customer and was told by the customer that her ********************** door wouldnt stay down unless she kept the garage door locked, our representative went ahead and scheduled an appointment with the customer for Saturday, October *********. 
  On Saturday October 29th, 2022, a technician was assigned to the job in question and got there at approximately 10:50 a.m, The technician saw that the door was not coming down unless he kept his finger on the wall switch button, he also noticed that the sensors were very old and not functioning. An invoice for contract was presented to the customer by the technician for $330.00 dollars for parts and labor with a written explanation of what needed to be done, the customer signed the contract after agreeing to getting the work done, the technician spent about 45 minutes to an hour installing brand new sensors and wires following the proper procedures, after completing the installation he checked if the door was operating accurately and verified in front of the customer that the door was working properly, he received a credit card payment from the customer for the balance of $330.00 dollars for the completed job, a copy of the invoice was sent to the customer reflecting the payment, the customer viewed the invoice and dismissed the technician from her property right after. 
  On Wednesday November 2nd, 2022, we received a work order from the same customer stating that she needed service for her garage door and wanted us to stop by again, when our customer service representative spoke to the customer, the customer stated that she was having issues with her door and didnt provide any details, a technician was assigned to the job the same day, the technician arrived at the customers house at approximately 1:00 p.m., upon inspecting the door, the technician noticed that the **Arm had disconnected from the door and found the screws on the floor, the **Arm bracket connects the door to the opener rail and allows the opener to open and close the door, if the **Arm is not attached to the door, it will prevent the opener from opening the door, the technician went ahead and reattached the **Arm bracket back onto the door and adjusted the travel limits on the opener, the travel limits control the limits on the door when opening and closing, if the travel limits are wrong the door will not close all the way down or open all the way up, however, the travel limits do not control the speed at which the door travels, nor the force at which the door closes, no new parts were needed for the job as the **Arm bracket was in good condition, customer was not charged for the service and the technician checked the door several times to verify that it was working properly and showed the customer before leaving the property.
  On Monday December 12th, 2022, the customer left a voicemail message stating that the door almost fell down on her, the customer service representative called her back and offered to send someone to check the garage door for a third time, she stated that she just wanted a refund for the previous job and not to go back again, otherwise she was going to file a lawsuit, customer disconnected the call right after. 
  A garage door can only slam down if it is not balanced properly, theres not enough tension on the springs or the wrong size of springs are installed. When the two technicians went out to do the inspections, they did not do any work on the springs because they didnt deem it necessary as the door was not slamming down, nor was unbalanced, also, nothing was done to the opener other than adjusting the travel limits, as mentioned before, the travel limits dont control the speed at which the door travels, it only controls how far down and up the door can travel,  the only parts that were used for this particular job was a pair of sensors and their respective wires, customer agreed, signed and paid the $330.00 balance for the service that was provided.
  Please let me know if you have any questions or concerns, my contact information is listed below.
  
  
  Best Regards, 
  *******************************
  BH Garage Door Representative
  **************
  *****************************************************************************;
  

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18569432
  
  I am rejecting this response because: The second man who came out did say that the first man had not checked the door properly. The bracket that holds the garage door to the door opener was no longer attached to the door. He replaced the s**** and nut. Ran the door a few times and said it was fixed. A few days later the door fell again. The new company that came out put on a new bracket and 2 screws and bolts (I may be calling the items by incorrect names, as I'm not a mechanic. The second company who came out said that I had been over charged by $200.00 for the replacement of the light sensors. I do believe that, at the least, I'm due a refund of $200.00. Please note, I may be a disabled senior citizen. But, I'm not willing to be over charged for a job that wasn't done correctly. The first man out told me he had checked everything and that the door was in safe working order. The second man they sent out agreed with me that the loose s**** and nut should have been found by the first man, if he had indeed checked out the whole door system and it was safe. The s**** didn't come loose in a couple days. BH Doors should certainly stand behind their work. Especially since I could have been killed or very seriously injured. BH Garage Doors should refund me at least $200.00, if they are a reputable company. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/10/2023

  Good afternoon, 

   

  The first technician installed brand new sensors for the minimum price, the second technician who went out didn't touch the sensors, he fixed the **arm bracket for free, we can refund you $100, nothing more than that.

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************