Complaints

This profile includes complaints for MSN Logistics Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MSN Logistics Group, Inc.

  Skokie, IL 60076-2120

• 

  MSN Logistics Group, Inc.

  8232 Lehigh Ave Morton Grove, IL 60053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Best Quality Movers was the mover chosen by National Moving (broker) to provide moving services for my family from *************, **, to *******, **********, between May 11 and June 3 of this year. At the pickup time, the contract was presented in the middle of a very harried day. The insurance option was NOT presented. The crew chief directed me to sign on the $0.60 per pound option. This was highly misleading. The contract should have been available ahead of time with adequate time to read it. The delivery date was given and then changed, with the excuse that the truck had "broken down." When the goods arrived, they had repacked very badly. In addition, since many items were missing (see below), this stop with repacking strikes me as highly suspicious. Neither of the delivery crew spoke any English at all. They were in a hurry and I observed them dropping an entire cartload of goods onto the concrete floor. The crew left before furniture had been assembled, and before the inventory had been cleared (they REQUIRED that I sign the inventory at the beginning of the delivery). Fortunately I had a copy, since they didn't offer one to me. I kept track of the items on my copy and 11 boxes, including a TV, were missing. When I attempted to talk to the delivery team, I found that they had snuck off, leaving all their trash, including moving blankets. I thought this was highly suspicious, given that so many items were missing. In addition, we found 4 items, including 2 pieces of furniture had been smashed. I was forced to place a claim through MovingClaims, which has, thus far, offered exactly $68 for well over a thousand pounds of missing and damaged goods. They claim that this the compensation they will offer, instead of $0.60 per pound, as per the contract (on the order of $600-$700). I found the entire process unprofessional and highly suspicious.

  Business Response

  Date: 08/18/2023

  We are truly sorry about the bad experience that you had with our company. Please be advised that the compensation you are being offered for your damages is based on the coverage you chose. Also a lot of times home owners insurance or renters insurance help cover some of the damages that *** happen during a move. Please allow us to assist you and call my office anytime between the times of 9-5 Monday - Friday. I hope we can work together to make up for the unfortunate experience.

   

   

  ************

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20420178
  
  I am rejecting this response because:

  It is non-responsive. The company is refusing to provide any documentation that links my claim to the payment offered. My claim is for approximately $800, based on over **** lbs of lost and damaged items at $0.60 per pound. Their offer of $112 doesn't approach the contractual obligation. 

  They say the same general things repeatedly and quote irrelevant sections of legal code. 

  I require a SPECIFIC linkage between the weight of the losses and the payment offered of $0.60 cents per pound. They have not attempted to do this yet and their lack of transparency leads me to believe there is no linkage. Thus, the failure to offer payment based explicitly on the contractual obligation is fraudulent. 

  Sincerely,
  
  ***********************-price

  Business Response

  Date: 10/18/2023

  Hello *****, 

  
  Regarding your issues with your claim, our insurance is the one who handles all aspects of the claims. You need to require the information regarding the weight loss and payment offer to www.movingclaims.net in charge of clains and settlements, not our company.

  Thank you,

  Best regards

  MSN LOGISTCIS GROUP.

• Initial Complaint

  Date:07/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked cross-country move through Interstate Relocation Grp in ******* who brokered our move to MSN Logistics, scheduled pick-up date 6/9 (preferred) or morning of 6/10. MSN kept assuring us no problem, 6/9 pick-up did not happen, 6/10 morning pick-did not happen and movers showed up at noon with 13 pages of paperwork to fill out/sign that we should have received 4 days prior to pick-up but didn't. My husband made notes in the margins and was told by the driver "********" that if he did not cross them out he would leave with his crew. 1st attempt of delivery 6/17-6/19 3 day federal holiday, we were not called 72 hrs in advance to schedule move-in at our building, could not accept and our belongings were put in a storage unit and we were told if we wanted them sooner than later another $1600 to hire "locals" to deliver or we wait until MSN comes through the area again. 2nd attempt delivery 7/6 which MSN failed to show up after we arranged move-in time with our building. Rescheduled delivery for 7/10 and MSN showed up with 3 people, *************************, ***************************, ***********************. Our belongings were damaged, movers were drunk and drinking on the job, verbally abusive to front desk staff in our building, entered a staff only trash area where a cardboard box was left with empty beer cans, food waste and f**** One mover was arguing in Spanish with another, left the job and was seen by staff at our building sleeping in the back of the truck and was also the one in the staff only trash area. I sent an email detailing events of the delivery with photos to MSN on 7/11 after calling their customer service and getting an email provided to me. As of this date I have received no response from MSN. In total I believe we paid approx. $8000 as the amounts kept changing. We are looking for resolution to include repair or replacement of the items their employees damaged. This company is a disgrace and deceitful in the way it operates. Appreciate your assistance.

  Business Response

  Date: 07/18/2023

  We are sorry to hear about the bitter experience. We had a pickup window of 6/9 of 6/9 6/10, the pickup address is in the mountains of ***** therefore we had to update the pick-up window Arrival time, but we updated customer (WE WERE STILL IN PICK UP WINDOW) customer belongings weight was ****** AND THE BALANCE DUE SHOULD BE $4323.50, we did change the balance due to $2665 issuing a credit of $1658.60 for the issues along the way. When we planned delivery from ***** it was very hard to guess the delivery date for permit. Second attempt for delivery was scheduled with a small truck which was rented from budget truck rental special for this delivery. The truck was overheated in PA. so, we had to reschedule. Delivery and of course gave customer $250 for the permit he had to issue again. About the guys drinking during delivery, we are sorry, and they were fired. About damages we advise customer to file a claim. We are guiding the customer with the claim process. Again, we are truly sorry that the move ended this way.

  Customer Answer

  Date: 07/23/2023

   
  Complaint: 20333516
  
  I am rejecting this response because: *********** failed to meet their obligations to us.  They continue to be deceptive in their response as evidenced by the statement we "live in the mountains of *****" which is incorrect.  We reside in the "Treasure Valley" of ***** which is flat, high plains and no mountains.  They have been non-communicative unless we reach out to them with any assistance in filing a claim for damages.  Please see my attached email chain with them providing the delivery incident in detail, request for contact by a supervisor and a claim form.  As you will note a week passed before I received any response which was from the original moving broker, Interstate Relocation Group telling me to call MSN.  Mind you this was only after a 2nd ask by me via email.  Interstate also stated we had 90 days to file a claim, yet another inaccuracy.  Please see attached MSN bill of lading with the yellow hi-lighted portion stating we have 9 months, which I verified with a phone call to MSN on 7/19 to their main phone number ************.  Their response is not accepted at this point until we have some response and appropriate resolution to what happened to us with their services, along with proper reimbursement for all the damage to our belongings which I am currently working through taking photos and making note of damages. This will take time as so many boxes/containers and pieces of furniture were damaged it will be timely process to properly document it on our end for the claim process along with gathering all the demanded paperwork associated with our belongings.
  
  ********************************************

  Business Response

  Date: 07/24/2023

  Again, you will file a claim with our claim department. You have their number already. ************) you can file online at movingclaims.net.you can take as long as you want., we will give you 12 months.

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20333516
  
  I am rejecting this response because: I requested via email 6 days ago (see attached) from the business to please confirm the time frame we have to file a complaint per their bill of lading which I also provided to them for reference.  No one has responded back and I am asking for confirmation from them to my email since we have had so many communication issues and all around terrible service by this company.  There have been too many instances of outright lying, refusing to answer calls or correspondence from us so, no I don't accept their answer without confirmation sent to my email address which they should have, ****************************.  And since they now are saying we can take "as long as we want" in their response and up to 12 months I don't accept that without it being sent to me in writing from them via email.  They have zero trust with me that they will hold true to what they say.
  
  ********************************************

• Initial Complaint

  Date:06/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a much of liars! They just want your money. When you call about your stuff its like youre bothering them. This is the worst communication and workers I have ever seen. Never will I ever use or tell s*** to use them. They still your money and treat you and your stuff like c***

  Business Response

  Date: 06/30/2023

  Good morning, We looked in our calendar and it seems like we have never serviced any moves for you. You are not one of our clients. Perhaps you have the wrong Business. 

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,Spoke with someone at the businesses on June 14th about our move into a property. I advised that the move was not satisfactory or what we understood to be the services that would be provided. The piano which was a special move item was not full assembly, the Peloton treadmill was not assembled back to working order and almost all boxes were left in the house. We are in the process of completing the claims process. We are continue to discover items that were lost or damaged so will be as detailed as we can in the coming days. With regards to the boxes being left in the garage and not moved into the house. From what you told on June 14th, 2023 the crew is stating they were advised to only move boxes that are labeled into the house. While the homeowner that was there is stating they never said this I am still sending pictures as requested of the boxes/bins in the garage and how they were all labeled finding it difficult to understand how they were not moved in per our understanding of the services that were going to be provided. We have reached out to the company to help resolve the issue and have received no further responses. The move in total cost more then 11k. The company did not honor their commitment/duties with regards to the services for delivering our property to the new address after moving it. The foremen for the move was present and refused to resolved the issues. The damages to the property will be going through the formal claims process. The recourse for the services that were not completed are limited at this point. We will be exploring all avenues possible including reporting here.

  Business Response

  Date: 07/05/2023

  Hello Mr. and *******************. We have attempted to contact you via phone without success. We are willing to send you a local handy man to assemble the piano and move any boxes you may need to. Please contact us at ************. 

   

  Thank you for your time.

• Initial Complaint

  Date:06/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2022 I hired for a move out of state. They arrived on time but were immediately asking for more money. They put my stuff on the truck and then I never saw a couple thousand dollars of clothes again. They had to have opened every moving bag to locate my clothes. All of my usually hung nicer name brand clothing was taken. Thankfully I had sweats and t shirts and a few pairs of jeans with me. When they delivered they sent out be non English speaking guy to do it all by himself. Three picked up, one unloaded. Boxes were crushed, items were frozen and exploded. There was no temperature control and Im an artist. Paints, inks, art mediums were ruined. They expect an inventory to be taken at delivery and if its a large move, good luck with that. The reimbursement for the stolen items ended up being $75 with a notarized release of liability first. Im not releasing them, so that was a firm no! Their schedule is what determines if you get your stuff. They will ignore your inquiries if you call them and ask for updates. They also broke my front steps with the ****** cart. They will not even take anything off the truck unless you pay the balance in full. So you cant even see whats missing or damaged. And the company is just rented trucks, staffed and then they hire guys to pick up and deliver. It has multiple names. But can be a Ryder or a Budget truck. Very sketchy. They underquote you and them extort more money right away when your items wont fit.

  Business Response

  Date: 06/13/2023

  We are truly sorry that you had a bad experience. We performed your delivery on 11/14/2022 and we have not heard from you until now. On the delivery paperwork we have all your signatures. You also were satisfied with the services and booked a 2nd move directly with **. Please give ** a call and we can work on better compensation than the insurance settlement offer. ************ ask for **** or *****.

• Initial Complaint

  Date:05/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer ************************* Lines (PVL) under the guise of being cross country movers who (w/o customer's knowledge) subcontracted the move to BQM/MSN Logistics. BQM/MSN Logistics movers arrived appx. 8 hrs. late in an unmarked truck, improperly packed several items, then loaded a portion of our property prior to increasing the price. The property was being held hostage as the consumer's request to unload the property was denied w/o additional payment. BQM/MSN didt perform as agreed upon resulting in thousands of dollars damaged/stolen items. Furthermore, the consumer provided paperwork is illegible, was signed under duress & other regulatory required moving documents werent provided to the consumer. BQM/MSN was late w/ the delivery, providing several excuses; while setting the delivery date, the consumer was not informed of/given the option to decide about the inclusion of NW Relocation. BQM/MSN, (who performed our OH loading) subcontracted the ** delivery to NW Relocation (a BBB alerted bus.), resulting in additional fees, damaged/stolen property, and a third leg of this moving scam pyramid. As BQM/MSN Logistics subcontracted the ** delivery w/o customer knowledge/authorization, there are no means of recourse/resolution w/ the company. Customer holds BQM/MSN ********************** responsible for loss as the contracted company of record with the customer. Upon notification of the loss, MSN offered courtesy compensation in the amount of $128 via ****** Services claims process: $78 actual loss/$50 courtesy compensation. The amount is insufficient, insulting, & shows a lack of responsibility/ accountability for the contributory participation by MSN to scam the customer & is requesting a full refund for the *************** compensation for the damages incurred as a result of the unilateral decision to subcontract the delivery to another company w/o customer knowledge/authorization. Cross Reference: BBB Serving Southeast *********************** Complaint #********

  Business Response

  Date: 05/30/2023

  We are truly sorry about the bad experience that you had 3 years ago. In regards to the crew running behind we do apologize but we did have a two day window. Also when we picked you up you did not provide a delivery date instead you entered TBD (to be determined) which I have attached the documents with that being said we were not late for delivery. Unfortunately we cannot provide any more compensation than what has been offered. You did not get any additional coverage than what we provide for free with any move and was signed at the time of pick up. We  are compensating you $128.00 based on the coverage, as soon as we get the notarized letter of your acceptance we will reach out for a mailing address to send your check. Best regards, BQM. 

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20114443
  
  I am rejecting this response because:

  BQM dba MSN (per PVL) is aware of this ONGOING issue since the loading stage. This complaint seeks BBB assistance & provides further documentation of the myriad of issues regarding BQM/MSN (BBB ALERTED bus.). BQM/MSN response supports having previous knowledge of the issues & an offer of courtesy compensation. 
  The attached document was originally provided to BQM/MSN (or its reps) once documentation of loss & associated costs could be verified. This document was submitted October 3, 2022, after a physically & emotionally arduous process of indexing the loss (many rare/irreplaceable collectables). The 51 page document outlines the entire experience in detail beginning the evening of loading through the date of delivery as well as loss. 
  The response from BQM/MSN does not address the various other issues far beyond the delivery delay. As for the **** that is not my handwriting b/c I didnt write it b/c that was not my understanding. The carbon copy document supplied to the customer is illegible/unreadable. 
  Issue highlights include but not limited to improperly packed items, loading property - then increasing the price, refusal to return property upon request, illegible paperwork (signed under duress) & missing regulatory required moving documents not being provided to the consumer.  
  BQM/MSN, (OH loading) w/o customer knowledge/approval subcontracted the ** delivery to NW Relocation (BBB alerted bus.), resulting in additional fees, damaged/stolen property, & the 3rd leg of this moving *** pyramid: PVL, BQM/MSN, & NW Relocation.  
  BQM/MSN negligence & dishonesty are the direct cause of the property being in the possession of an unknown/unauthorized mover. BQM did not provide delivery & cannot attest to any part of the process. Post delivery issue notification, BQM/MSN chose not to inform the customer of subcontracting the move, further impeding the ability to hold the proper parties accountable. Consequently, the customer is seeking those damages from BQM/MSN.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We scheduled a move for January 23, 2023 with a broker All Coast Movers that set up service with Best Quality Movers/MSN Logistics. Detailed account of complaint and request for reimbursement as described.we have submitted a claim with MSN Logisitcs direct and are formally submitting this complaint for assistance in resolution.We also are formally lodging this complaint for other customers tobe spared of this company and their misconduct.Please contact us with any questions.

  Business Response

  Date: 02/13/2023

  Hello Mr ***** **************, we are truly sorry about the unsatisfactory experience that you had during your moving process. We take your feedback seriously and we will have a serious talk with the crew that picked you up. We apologize that we were trying to get your household goods to you as soon as possible that we forgot about your 48 hour notice request and were ready to deliver a day too early. Also for the damages that were done during the process we encourage you to file a claim with the information provided to you via email. We are not sure what the settlement will be but it will based on the coverage you chose, which I have attached. You have our information please give us a call when you get a chance and hope to speak to you soon.

  Customer Answer

  Date: 02/19/2023

   
  Complaint: 19396762
  
  We are rejecting this response because:

  
  

  We want a fair reimbursement for damages incurred by excessive handling for MSN Logistics inter-department miscommunications and extortion practices.
  

  
  

  1. We do not have an accurate weight as shown by written mover's figure (sent in original atachments) cokmparitively with the broker's estimate that calculated more weight and charged us excessive over charges. How would a refund be determined with the business's weight clause of 60 cents per pound?

  
  

  2. A forced 'mover's tip' of $250.00  as stated in complaint

  
  

  3. Addtional overcharges $200.00 at time of delivery.

  
  

  
  
  Sincerely,
  
  ****** & *****************************

  Business Response

  Date: 03/02/2023

  The charges at delivery were valid charges as stated on your paperwork and on the phone as well. Tipping is always optional and not required or enforced in any place or situation, we cannot be held liable for something you decided to do. Regarding the weight, you received an estimate and were charged based on cubic feet, we don't charge by weight.

  As far as handling your goods multiple times if any damages came from that you can file your claim for damages as explained several times. Please feel free to call out office if you have any question or need help with your claim.

   

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved from our house in ********, ** to *******, ** with MSN Logistics/Best Quality Movers. Our items were picked up on July 7th, 2022 and we were given a delivery date of July 12th. When July 12th came around, the truck did not come. We called to ask where our shipment was, and the company told us that they still had not found a driver to take the truck to ***** and that they had no estimated time. We checked in again on July 14th and 15th for an update, also trying to speak with the owner of the company, still nothing. Our shipment arrived on July 17th and as soon as we opened the truck, we realized at least 85% of it was damaged and/or broken. Between July 7th and 17th, the Company unpacked the truck, unloaded it into a storage facility, and then repacked it into a different truck without making us aware that this would be happening. As documented by over 100 pictures, the truck was not packed to professional standards and guidelines. Boxes were randomly stacked, often loaded upside down despite their marking, furniture had been randomly thrown in and stacked on the top of boxes, blankets and protections for the furniture were teared apart. The glass of our 6 people dining table top was shattered on the floor of the truck, fragile boxes that were clearly marked as fragile were upside down or sideways and under heavy items, and all of our belongings were haphazardly spread in the truck without having been secured/tied. Not to mention we were, and still are, missing 10 boxes. We documented every item with pictures and immediately called the company: it took a long time to get a hold of anyone, and were prompt to decline any kind of responsibility. We were told the company would not try to resolve this and we had to file an insurance claim which we did. We paid $8,562 for the move and ended up with approximately $11,000 in repairs and replacement cost. The insurance reverted back to us on Oct 7th by giving us a measly offer of $75!!

  Business Response

  Date: 10/27/2022

  Hello ******, we are truly sorry about the bad experience you had during your relocation process. You didn't purchase additional insurance for your goods. Accidents always happen during the moves. We will contact you by phone later on today and see what we can do to help you better with your compensation amount.

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18302365
  
  I am rejecting this response because: in the last 4 days the business has not attempted to call me or contact me in any way. They also claim that accidents happen. However what happened in this scenario was not an accident boxes marked fragile or with arrows for direction were clearly ignored during packing. This damage wasnt caused by driving.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/02/2022

  We will contact the customer d try to help as much as we ******* us why here...

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18302365
  
  I am rejecting this response because: they say they will call followed by unreadable text and to this day have not attempted to contact me in any way. If this business sincerely cared about their quality of services they would attempt a resolution and attempt to contact when that is exactly what they keep saying they will do.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i moved from **** to ***** and hqve had the worst experiance of my life, 1st estimate was *******, with a non refunable down payment of ******* on aug 23rd, time of pick up they upped the price another ******* making pickup half and drop off the other half, pick up was sept 2nd, then they informed me that drop off was delayed and wouldnt give me an eta at all, when i tried asking for a manager the girl ***** wouldnt let me speak to one. When delivery finally happened on sept 14th all my big items were damaged in some capacity but mostly the mover/driver broke my dresser leg, a bookcase is in complete shambles and they broke my 65 inch smart tv, it literally looks like someone put their heel through it. they are money hungry and severely unprofessional and if they dont compensate me for my damaged items im taking them to court as I have photo proof

  Business Response

  Date: 09/15/2022

  We are truly sorry for the damages, and we will take care of it. Customer choose to solve her damages online instead of filling a claim for her damages with our company insurance.

  Customer estimate was for 50 pieces, and she end up moving 86 pieces after signed on revision and approve additional cost. (We couldn't take all shipment for the same price).

  customer booked the job via broker who gave us the job with moving total estimate of $3602.22 with deposit to the BROKER of $1500.

  we understand customer is upset BUT why giving false information??

  We are adding all documents to support the truth.

   

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 18027836
  
  I am rejecting this response because: I have not been compensated for broken items including a 65 inch smart tv, a dresser leg, a book case, entertainment center damage and a wheel missing on my bed frame
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/04/2022

  ***************** needs to file a claim for her damages with the basic insurance that we provide. She signed that she understood that she was only being provided with basic insurance that we offer for any damages or missing items at the time of the move. We have emailed her the information needed to proceed with her claim.