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Business Profile

Picture Framing

FastFrame

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Picture Framing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello to who it may concern, I am currently filing a complaint against the company ******** in ****** ********. On March 14, 2022, my wife and I went into the organization to have two pictures reframed. **** the salesperson who took our order and assisted us in picking out frames for our two pictures, was very helpful and patient as we worked to figure out the perfect frames for our pictures. We finally picked out the frames and paid the amount of ****** on 2/26/23. He assured ** and per the receipt that the pictures would be completed on 3/13/23. However, we went in to pick up the pictures on 3/26/23 **** explained that he was not completed with framing our pictures and to come back and pick them up on Wednesday 3/29/23. We waited until that time, went to pick up the pictures, and the store was closed. We have tried calling multiple times at ************ and have been met with unanswered phone calls and a full voicemail box. We have also tried emailing ************************ with no response as well. We were hoping that your organization would be able to assist ** in this process. We would just like our pictures back framed with no refund or not framed with a refund. Thank you for your assistance

FastFrame is NOT a BBB Accredited Business.

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