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Business Profile

Psychologist

Collaborative Behavioral Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1st 2023 my 12 y.o. son entered into a partial hospitalization program at ****** Behavioral Health in ******, **. We were hoping to go to their location in ********, ** but were told we needed to attend their office in ******,** as the ******** location did not provide the services we needed. We were advised that during admission we would have to fill out paperwork, get my sons vitals and meeting the treatment team. Upon arrival the Nurse came out to the lobby and starting to speak converse with us in earshot of other patients and parents about my sons condition, along with names of specific drugs he was taking. we were shocked they would do this in the lobby. After that when we went to meet with our treatment team a person not part of my sons treatment team told us that no member of our treatment team were there today(Thursday June 1st) and would not be back till Monday. His Counselor, his Therapist and the Dr were all on vacation. we did not get an answer when I asked why we were told to start that day when none of his team was there. We spent over 4 weeks at this horrible place. They would put my son in a room by himself for 45 min to work on his issues. Really!!The commute was not working for us. 44 miles total and over 1hr 45min back and forth every day. I had to take one week off of work due to my wife having to go out of town for business. This was the main reason we were hopping to have therapy at their ******** location. Upon notifying ****** we were leaving the program, they were very aware of the difficult commute from day one. ******************* informed us they have an opening at the ******** facility.My wife informed them that during our Phone intake that when we requested the ******** facility we were told ******** did not have the specific program. ******************* then stated via email that the intake individual provided incorrect information and this entire month we can have attended the ******** office, a 15 min commute.

Collaborative Behavioral Health is NOT a BBB Accredited Business.

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