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Business Profile

Auto Repairs

Highgate Motors Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traded in our families paid off 2011 GMC Acadia to go towards the purchase of a **** Land Rover lr3 (and put $7700 more down via check) as a surprise for my wife. Upon getting the vehicle its been issue after issue. They always claim that they have fixed the problem but I have had to get the car towed back to Barrington 2x and now a third but Im not going back there this time. Problems that have occurred:1. Trans fault light goes on and car wont move and my wife and kids are stuck at target (had to get towed) said they fixed the issue by replacing the battery 2. Same code a week later (had to get towed again) said they fixed the issue by replacing the alternator 3. A week laterloud grinding noise from front of the vehicle when coasting or braking (can hear it a block away- thats how loud it is)4. On top of it allMirror also fell off the drivers side door when getting carwash for the first time. A real beauty.All of their email communications have been smooth and perfect. They make themselves look immaculate and have clearly made a business out of ripping people off. The in-person interaction I have had have been the complete opposite. The owner, ***************** said that I shouldnt even try to get a lawyer or talk about a lemon cause I dont know anything Im talking about (he was trying to intimidate me). He also said why would he give me my old car back and take this one back/return my money to me when hes made a profit from it. When I appealed to his good nature that I feel my wife and kids are unsafe he was unmoved and just suggested I buy an even more expensive vehicle from his dealership. I now have a car sitting in my father in laws driveway because we were visiting him when the last issue occurred. *** suggested I get a AAA membership to solve the issue. What? To keep towing it to your shop every week? I never have had any issues like this with any of my vehicles and he still wont make things right.

    Business Response

    Date: 11/23/2022

    Customer was angry when he had written this complaint. We have since resolved the issue.

    Customer Answer

    Date: 11/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Highgate Motors Corporation is NOT a BBB Accredited Business.

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