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Business Profile

Medical Spa

Skinovatio Medical Spa - Barrington

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5th, I purchased a membership at Skinovatio Med Spa in Barrington. Part of the membership is that you receive Jeaveau at $8/unit. This was the driving force behind signing up for a membership as their normal price without one is $15/unit. I've been coming to this location for a year now and really enjoyed coming here and the staff is always nice. I went in today, May 22nd to receive 40 units and was told the price is going up to $10 a unit with the membership. I paid and when I got home I called to speak with the girl in the front and express how upsetting it is that the price is being raised just a few weeks after I signed up for a membership. Signing up also requires a ****** commitment. I told the girl I wanted out of the contract due to them not honoring the terms. She said I would have to pay for the membership for the next 6months ($19/mo) in order to get out. This is a horrible and deceptive business practice. The call ended with no resolution.

    Business Response

    Date: 06/05/2025

    Dear Representative,
    Regarding the patient complaint, we would like to provide a detailed account of the communications related to the membership price increase.

    On May 1st, all current members and non-members were notified via text message about the upcoming price increase to the membership incentives. This was the first official notification sent out to inform everyone of the change.

    The patient in question purchased the membership on May 5th, after the initial notification had been sent. At that time, the membership benefit was still at $8/u; however, the incentives within the membership were scheduled to increase from $8/u to $10/u starting June 1st 2025.

    Following the initial notification, we sent a second reminder on May 8th to all members and non-members reiterating the price increase. The patient was included in this communication as well.

    The patient had an appointment on May 22nd, during which our security footage clearly shows that the price increase was mentioned to her. Additionally, she was offered the option to purchase more units at the previous incentive rate of $8 during that visit. At no point during the appointment did the patient express any concerns regarding the membership price increase.

    Later that same day, the patient called to express dissatisfaction with the membership pricing. We informed her that multiple notifications had been sent via text message, that a pop-up alert regarding the price change appears when opening our app, and that the updated pricing is clearly displayed during the membership purchase process.

    On June 2nd, we called the patient and extended a gift card and a complimentary service. The patient expressed satisfaction and thanked us for our generosity.


    Furthermore, the terms and conditions on our platform explicitly state that membership pricing and incentives are subject to change, and a copy of this form is attached for your reference.


    We strive to maintain transparency and ensure all patients are informed of any changes affecting their membership. We regret any confusion the patient experienced but believe we acted responsibly in providing multiple clear notifications ahead of the price adjustment.

    Customer Answer

    Date: 06/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

Skinovatio Medical Spa - Barrington is NOT a BBB Accredited Business.

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