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Business Profile

RV Services

Pearl Lake Trailer Sales, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pearl Lake Trailer Sales, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pearl Lake Trailer Sales, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, I planned a trip to Pearl ********** and arrived in person with our pre purchased day passes, approximately five hours before their posted closing time. Upon arrival, Ialong with dozens of otherswere denied entry due to the facility having reached maximum capacity, despite the fact that tickets were still being ******* an attorney, I reviewed the terms and conditions associated with the purchase. Nowhere in that agreement, which constitutes a binding contract, is there a provision that permits Pearl ********** to refuse service due to capacity issuesparticularly when tickets are sold on-site with no notice of such limitations.A friend of mine attempted to contact the business directly, but we have received no response. When I brought the issue to their attention via social media, they responded by blocking me rather than addressing the concern.We are not seeking a refund, as the terms clearly state that purchases are non-refundable. However, we are simply asking that our tickets be honored on a future date. Denying entry, retaining payment, and refusing to provide the service purchased is not only unacceptableit also appears to be a breach of contract and outright fraudulent.This issue did not affect me alone; several others experienced the same treatment. Pearl ********** has taken payment from multiple individuals and failed to deliver the promised service due to its own overbooking and lack of capacity management. This was not a case of them modifying hours or cancelling. They just refused dozens of patrons because they oversold and no longer had capacity. They didnt not tell us they would honor our tickets for another date. I drove an hour and a half. Their contact information is ************ *****************************************

    Pearl Lake Trailer Sales, LLC is NOT a BBB Accredited Business.

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