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Business Profile

Auto Customizations

Car Geekz Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car still reads error codes

    Business Response

    Date: 12/18/2023

    The vehicle was a tow in, no start for vehicle warranty company repair.  The warranty company denied the claim based on mileage discrepancy based on information on record.  Customer agreed to have new engine installed at customer expense.  We removed and replaced engine, vehicle drove fine for a few days then had another issue that was separate from original problem. We addressed that issue and more electrical issues were discovered (pre existing) at no charge to the customer as well as provided the parts the first time for the customer at no charge. Customer picked up vehicle and has not reached out to let us know that the codes still existed furthermore these codes are diff codes than the initial ones and the car didn't run at all at time of drop off so we had no clue how the car was driving prior. Customer made numerous attempts to fix the car prior to us receiving it and ultimately decided to change the engine.  All that being said the customer is still under warranty and can bring the car back so that we can diagnose it or reevaluate the repairs necessary.  The engine was installed properly, the vehicle operated properly at the time of delivery. Because engine DTC codes exist does not constitute a warranty on a full engine repair, however again we are willing to work w/ the customer to resolve this issue amicably. 

Car Geekz Ltd. is NOT a BBB Accredited Business.

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