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Business Profile

Auto Parts

Revolution Gear & Axle

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Revolution Gear and Axle in December (Positraction unit for my truck) and the unit was very clearly damaged from shipping. Revolution Gear and **** agreed it was damaged, but would not send me a new unit until they received payment through ***. So I waited for over a week to find out that *** denied their claim because it was packaged improperly. Revolution then said they would not send me a new unit until they received the old one. As this part was for my daily driver, waiting nearly 3 weeks turn around for this part was not an option. They said the only other option was to place an order for a new unit and return the damaged unit, which they would refund when they received on their end. So now for nearly a month, the company has nearly $2000 dollars of my money and although they received the returned unit 2 weeks ago, they still have not refunded my money. I have made calls, and sent emails and texts to the customer service ***resentative to which I have still not received my refund. The customer service *** is very helpful and agrees the company should have refunded my money and agreed they are not doing the right thing. The company continues to drag this out without a refund. I have a tracking number of the returned/damaged part which I have listed below. It shows the package was received on their end on January 16th. Payment of $929.23 is well past due for a company that has made a lot of mistakes with very poor customer service. 

    Business Response

    Date: 02/18/2025

    Initial order was placed on 12/20 and delivered on 1/2/2025. While working through the claim with ***, the customer purchased a replacement unit on 1/10 which delivered on 1/14, at this point he had the ability to repair this truck. From the $2K order, only 1 part was in the process of being reviewed due to the *** claim and our company did refund the customer $929.23 on 2/3/2025. *** did deny our claim, although packaging was not the issue and it was caused by *** handling, our company absorbed this financial loss and refunded the customer in full. This case has been resolved as of 2/3/2025. Please let us know if you require further details regarding this complaint.

    Customer Answer

    Date: 02/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

Revolution Gear & Axle is NOT a BBB Accredited Business.

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