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Business Profile

Dentist

Pro Dental Care Ltd

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pro Dental Care Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pro Dental Care Ltd has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to *********************** Office from another location in Sleepy Hollow, when ******************, took maternity leave, & left me with upp. dentures so big & thick, that I could not close my mouth. The low. partial was made over remaining, moving teeth. At consultation with ************, in Elgin, I was promised:1. Redo the upp. denture with $3,611 credit 2. Removal of moving teeth 3. 4 Implants 4. New low. denture fixed on implants: total of $17,498 All services provided by ******** Dent. have failed me. I am unable to eat & speak. The upp. denture has no suction making chewing impossible. When I eat there is a loud clicking sound. The upp. denture is falling out & resting on the low. one. The finished denture was handed to me in a plastic bag by the receptionist with no align. or fit check. The following appt. ************ came in angry, saying he will not be making any more corrections & stormed out. I requested another Dr, and was given *************************. I came in with my daughter. He immediately became aggressive, refused to address me directly & spoke to only to my daughter.Finally, he did offer to make adjust. to upp. denture & replace screws in the implants. On a follow-up appt, neither the upp. nor the low. dentures were holding up. Asked about his solution to the problem, Dr. said he was dismissing me from the practice, & neither he nor ************ wanted to see me. I can't eat, taste food, or go in public for fear that my teeth are clicking & falling out. Being diabetic, I've been struggling with sugar level maint. because of my inability to chew. I'm frightened & exhausted. I believe the only solution is to have the up. dentures remade & explore my options for either repair. or remaking the low. ones by another Practice. I am asking for a refund of $8,161 I paid $17,498.00 to ********************* and ************************* The cost of tooth extraction, ********************** done by ************, which I am willing to cover was $12,948 ($17,498-$12,948=$4550 $4550+$3611=$8,161

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