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Business Profile

Propane

Ashland Propane, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 29,2023 I notified Ashland Propane of propane leak on a 500-gallon tank. when I returned tank of by the valve the tank was at 10% . On August 30,2023 staff came to my home to replace a defective propane tank regulator. I questioned them about a refund on the lost propane due to the defective regulator, The last tank was filled prior to the incident was on3/31/23. The propane is only used for heating. After regulator change propane was added and now it's at 65%. I would like to be refunded for the lost propane. I have a standing credit at Ashland Propane but they want to use my standing credit to replace my lost propane. The technician that came to the house wrote on his report that the regulator was defective, and he performed a leak test.

    Business Response

    Date: 10/04/2023

    Ashland Propane did receive a call from the customer.  We responded and had completed the repair within a day.  There was a very small leak which was repaired and tested to insure it was completed. 

    The previous fill to this tank was on 3/31. There was no leak or issue at this time.   The customer used gas through May as confirmed by his wife who came in to prebuy more fuel for the upcoming year.  She also apologized for him getting so upset and thanked us for everything.  

    Based on the fact that we responded very quickly, the leak was later in the summer , and the fact that they used gas and had no leaked when the tank was filled in March, we do not see that he lost much if any fuel.  Plus thats almost impossible to determine.  While we understand he is concerned, we have done our best to be responsive to them.  Also we had no further indication of any issues when his wife came in to purchase more propane for the upcoming heating season.  She did, in fact, apologize.  

Ashland Propane, Inc. is NOT a BBB Accredited Business.

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